Marie Cannone
Columbia
Summary
Dynamic and dedicated professional with extensive experience in customer service at Applebee's, excelling in order accuracy and complaint resolution. Proven ability to enhance guest relations and foster teamwork, while effectively managing cash handling and multitasking in fast-paced environments. Committed to delivering exceptional experiences and improving operational efficiency.
Overview
9
9
years of professional experience
Work History
Waitress
Applebee's
02.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and drink orders accurately, ensuring timely delivery to guests.
- Collaborated with kitchen staff to maintain quality standards and presentation of dishes.
- Processed payments efficiently using POS system, handling cash and credit transactions.
Togo Cashier
Harbor Inn Seafood Restaurant
07.2024 - 02.2025
- Operated cash register, processed transactions accurately and efficiently.
- Assisted customers with menu selections and provided exceptional service.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Collaborated with kitchen staff to ensure timely order delivery during peak hours.
- Monitored inventory levels and communicated restocking needs to management.
- Trained new cashiers on point-of-sale systems and customer service protocols.
Teachers Assistant
Big Blue Marble Academy
09.2022 - 11.2023
- Assisted lead teachers in delivering engaging lesson plans.
- Supported classroom management by maintaining a positive learning environment.
- Adapted instructional materials to meet diverse student needs.
- Facilitated small group activities to enhance student comprehension.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
Elderly Caretaker
Home Health Care
07.2021 - 12.2021
- Assisted elderly clients with daily living activities, ensuring comfort and safety.
- Monitored health conditions, reporting changes to healthcare professionals promptly.
- Developed personalized care plans based on individual needs and preferences.
- Provided companionship, enhancing emotional well-being through engaging conversations and activities.
Recovery Support Specialist
Green Mountain Treatment Center
11.2020 - 06.2021
- Provided individualized support to clients in recovery, fostering trust and rapport.
- Assisted in developing and implementing personalized recovery plans for diverse client needs.
- Facilitated group sessions to enhance peer support and encourage shared experiences.
- Coordinated referrals to additional services, ensuring comprehensive client care pathways.
- Developed educational materials on coping strategies and relapse prevention techniques for clients.
- Facilitated client transitions to community living with comprehensive discharge planning and post-discharge follow up.
- Participated in ongoing professional development opportunities aimed at expanding knowledge of best practices for supporting individuals in recovery.
- Reduced patient readmission rates by conducting thorough assessments, identifying potential risks, and addressing individual needs.
- Assisted clients in developing coping strategies for managing stressors related to substance use or mental health challenges.
- Supported clients in achieving personal goals by providing resources, guidance, and encouragement throughout their recovery journey.
Ride Operator
Storyland
05.2017 - 09.2017
- Operated amusement rides, ensuring safety and adherence to operational protocols.
- Monitored guest interactions, providing assistance and maintaining a positive experience.
- Conducted pre-ride inspections, identifying maintenance needs to enhance ride safety.
- Responded promptly to guest inquiries, delivering exceptional customer service throughout the day.
- Implemented safety measures during peak hours, improving overall ride efficiency and guest flow.
- Collaborated with team members to maintain cleanliness and organization in ride areas.
- Participated in emergency drills, reinforcing preparedness for unexpected situations and enhancing team readiness.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Contributed to increased park attendance through consistently positive guest interactions and memorable ride experiences.
- Trained new ride operators on safety procedures and ride operations.
- Improved guest experience by quickly addressing concerns and answering questions about ride operations.
Education
High School Diploma -
Kennet High School
Conway, NHSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Punctuality
- Cash register
- Communication skills
Timeline
Waitress
Applebee's
02.2025 - Current
Togo Cashier
Harbor Inn Seafood Restaurant
07.2024 - 02.2025
Teachers Assistant
Big Blue Marble Academy
09.2022 - 11.2023
Elderly Caretaker
Home Health Care
07.2021 - 12.2021
Recovery Support Specialist
Green Mountain Treatment Center
11.2020 - 06.2021
Ride Operator
Storyland
05.2017 - 09.2017
High School Diploma -
Kennet High School