Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Marilyn Rosengaft

CONWAY

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.


Overview

35
35
years of professional experience
1
1
Certification

Work History

Customer Service Executive

HCA Patient Account Services
03.2009 - 10.2024
  • Provided company information and policies to patients upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving issues.
  • Boosted patient retention rates by providing exceptional service and building rapport with clients.
  • Expertly navigated escalated situations, leading to resolutions that satisfied both patients needs while adhering to company policies.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Resolved patient complaints to the Better Business Bureau and Attorney's General.
  • Resolved patient complaints to the hospital CEO's.

Executive Assistant

Circuit City Stores
08.1995 - 03.2009
  • Resolved customer complaints to the CEO.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Answered high volume of phone calls and email inquiries from customers.
  • Resolved customer complaints from the BBB and Attorney's General.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.

ESL Tutor

Nottoway County Public Schools
01.1990 - 08.1995
  • Enhanced students'' English language skills by developing comprehensive lesson plans focused on grammar, vocabulary, and pronunciation.
  • Implemented creative teaching strategies tailored to various learning styles to maximize student comprehension and retention of material.
  • Boosted student confidence in English communication by providing personalized feedback and guidance on written and spoken tasks.
  • Conducted one-on-one tutoring sessions addressing individual student concerns outside of regular class hours.
  • Collaborated with fellow ESL tutors to share best practices, resources, and techniques for successful language instruction.
  • Maintained open lines of communication with parents or guardians to keep them informed about their child''s progress in the program.

Education

No Degree - Language Arts Education

Southside Virginia College
Alberta, VA

Skills

  • Team collaboration
  • Customer engagement
  • Customer relationship management
  • Complaint handling
  • Relationship building
  • Presentation skills

Certification

Currently working on TEFLabroad certification.

Timeline

Customer Service Executive

HCA Patient Account Services
03.2009 - 10.2024

Executive Assistant

Circuit City Stores
08.1995 - 03.2009

ESL Tutor

Nottoway County Public Schools
01.1990 - 08.1995

No Degree - Language Arts Education

Southside Virginia College

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Marilyn Rosengaft