Marina Petrichko
Wellford
Summary
Dynamic Kitchen Manager with a proven track record at Chartwells Schools Dining Services, excelling in inventory management and staff training. Enhanced team performance while implementing cost-saving initiatives, ensuring compliance with health regulations. Recognized for exceptional customer service and problem-solving skills, fostering a positive dining experience and reducing waste effectively.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Chartwells Schools Dining Services
01.2023 - 05.2025
- Oversaw daily kitchen operations, ensuring compliance with health and safety regulations.
- Managed inventory control processes, reducing waste through efficient stock management.
- Trained and mentored kitchen staff, enhancing team performance and culinary skills.
- Conducted regular quality assurance checks on food items to maintain high standards of service.
- Implemented cost-saving initiatives while maintaining quality standards in food production and service.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Customer Service Cashier
Women Infants and Children
01.2007 - 06.2008
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers and balanced registers daily.
- Provided exceptional customer service to enhance client satisfaction.
- Collaborated with team members to streamline checkout procedures.
- Resolved customer complaints promptly to ensure positive experiences.
- Trained new staff on operational procedures and customer service standards.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Customer Service Representative
Taco Bell
07.2004 - 12.2006
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Trained new team members on company policies, procedures, and customer service best practices.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
CNA - Medical
Spartanburg Community College
Spartanburg, SC10-2025
GED -
American River Community College
Sacramento, CA05-2011
High School Diploma -
Cordova High School
Rancho Cordova, CA06-2006
Skills
- Multitasking and organization
- Customer service
- Inventory management
- Staff supervision
- Food preparation
- Staff training and development
- Attention to detail
- Customer satisfaction measurement
- Problem-solving
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Increased team productivity by implementing key process improvements.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- Certified CNA
Languages
English
Professional Working
Russian
Native or Bilingual
Romanian
Native or Bilingual
Spanish
Limited Working
Ukrainian
Limited Working
Timeline
Kitchen Manager
Chartwells Schools Dining Services
01.2023 - 05.2025
Customer Service Cashier
Women Infants and Children
01.2007 - 06.2008
Customer Service Representative
Taco Bell
07.2004 - 12.2006
CNA - Medical
Spartanburg Community College
GED -
American River Community College
High School Diploma -
Cordova High School
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