Marissa Wood
West Columbia
Summary
Dynamic Care Manager with a proven track record at Wellhaven, excelling in care planning and case assessments. Skilled in service coordination and team management, I fostered strong client relationships through empathetic communication. Enhanced patient outcomes by developing tailored care plans and providing crisis intervention, ensuring safety and well-being. Determined and hard working. Working well with a team and also being a leader.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Care Manager
Wellhaven
10.2021 - Current
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
Daycare Manager
Robins Nest Daycare
04.2022 - 02.2023
- Built strong relationships with parents through open communication channels, resulting in increased trust and confidence in the daycare''s services.
- Mentored new hires on company policies and procedures, best practices within the childcare industry, and specific expectations related to their role as daycare providers.
- Collaborated with staff to design engaging daily activities that fostered social, emotional, cognitive, and physical growth in children.
- Facilitated ongoing professional development opportunities for staff members to encourage continuous learning and improvement in their roles.
Caregiver
Medicaid
03.2020 - 03.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Elderly Caregiver
Hands And Hearts
02.2015 - 03.2020
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Cashier Assistant Manager
Wendys Restaurant
08.2012 - 12.2015
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
Professional Dog Bather
Army Base
06.2009 - 11.2010
- Kept abreast of industry trends and emerging techniques through continuous professional development opportunities such as workshops or seminars on animal care topics related specifically to dog bathers'' roles within the organization.
- Maintained a clean and sanitary work environment, adhering to strict hygiene standards for the safety of both pets and staff members.
- Provided exceptional customer service by actively listening to client concerns and addressing their pet''s specific needs during the bathing process.
- Increased efficiency in the bathing process by implementing a streamlined system for organizing and managing supplies.
Billing Clerk
After Care Medical Equipment
05.2007 - 07.2008
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
Education
Pharmacy Technician -
Pharmacy
Lexington, SC07-2023
CNA - CNA
Lapeer Tech
Michigan01-2013
Billing And Coding - Billing
Ashworth College
Norcross, GA09-2012
Basic
Airport High School
West Columbia, SC05-2009
Skills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Scheduling
- Personal Assistant
- Home Health
- Front Desk
- Filing
- Managing a Team
Accomplishments
For my accomplishments i have completed, Cna school along with Billing and Coding school. I have learned to work well with others. One of my biggest accomplishments is that i have expanded my education. I feel education and learning new things is a wonderful thing. I have taken many online classes. Such as child care, behavior, hipaa, parenting, time management.
Certification
cpr/ first aid , certifications in child care, parenting classes, pharmacy technician, billing and coding, personal assisting, health care certifications.
Languages
English
Full Professional
Timeline
Daycare Manager
Robins Nest Daycare
04.2022 - 02.2023
Care Manager
Wellhaven
10.2021 - Current
Caregiver
Medicaid
03.2020 - 03.2021
Elderly Caregiver
Hands And Hearts
02.2015 - 03.2020
Cashier Assistant Manager
Wendys Restaurant
08.2012 - 12.2015
Professional Dog Bather
Army Base
06.2009 - 11.2010
Billing Clerk
After Care Medical Equipment
05.2007 - 07.2008
Pharmacy Technician -
Pharmacy
CNA - CNA
Lapeer Tech
Billing And Coding - Billing
Ashworth College
Basic
Airport High School
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