Mark Caputo
Myrtle Beach
Summary
Salesforce Project Manager with a strong background in overseeing end-to-end Salesforce implementations, integrations, and enhancements. Passionate about driving digital transformation through strategic planning, stakeholder collaboration, and Agile methodologies. Skilled in optimizing CRM processes, managing cross-functional teams, and delivering scalable Salesforce solutions that align with business objectives. Seeking to leverage expertise in Salesforce Sales Cloud, Service Cloud, and Field Service to drive operational efficiency and business growth
Overview
29
29
years of professional experience
Work History
Salesforce Project Manager
CrossPeak Solutions
Myrtle Beach
02.2022 - Current
- Results-driven with a proven track record of leading end-to-end Salesforce implementations, customizations, and integrations
- Skilled in managing cross-functional teams, gathering business requirements, and ensuring seamless Salesforce solutions that align with organizational goals
- Adept at Agile and Waterfall methodologies, stakeholder communication, and risk management to deliver projects on time and within budget
- Experienced in Salesforce Sales Cloud, Service Cloud, Field Service, and third-party integrations
- Passionate about optimizing CRM strategies to enhance business efficiency and customer experience
Salesforce Consultant
RadixBay
Myrtle Beach
07.2020 - 02.2022
- Certified Salesforce Administrator proficient in performing various Salesforce configurations
- Experienced in building custom objects, fields, process automations
- Also, proficient in developing reports, dashboards and related analytics
Math & Science Teacher / Substitute Teacher
Frisco ISD / Horry County Schools
01.2017 - 07.2020
- Instruct classes of as many as 28 students in multicultural setting; communicate with teachers, administrators and parents; and create lesson plans according to student’s academic needs
Sales Consultant
Texas Automotive Services
Plano
11.2014 - 06.2016
- Cultivated instant rapport, built and maintained key client relationships to successfully sell vehicles valued from $30K up to $70K
- Developed sales strategies and set challenging personal goals to ensure peak performance
- Utilized client-centric approach to assess client needs and demonstrate how product’s features, functions, and benefits met needs
Territory Account Manager
WAVELINK
Dallas
01.2013 - 10.2014
- Developed technical business cases to support sales of mobile device software solutions within warehouse and distribution centers in a 4-state region
- Targeted mid-sized businesses in various industries, including retail, manufacturing, distribution, and consumer goods
- Determined business needs and devised technical solutions for presentation to client management
- Expanded pipeline 60% by developing and educating channel partners
- Increased territory sales $2 million through direct and channel sales
- Collaborated with clients to devise targeted solutions, then worked with Sales Engineers to develop technical aspects of sale
Territory Account Manager
VOCOLLECT
Dallas
01.2010 - 01.2013
- Conducted direct sales and partner sales of voice-directed process solutions within warehouse and distribution centers in an 8-state region
- “Hunted” director and VP levels in logistical and finance departments
- Leveraged thorough understanding of supply chain processes and ROI development to present formal business cases in the areas of productivity, accuracy, and operational cost reduction over existing processes
- Achieved $2.2 million revenue and 84% of quota in 2011 in a new sales role for the region
- Hit 110% of quota in 2012 with $3 million revenue by building out pipeline, expanding existing accounts, and signing new business
- Led region with 9 new customers in 2012 by using a consultative sales approach to position myself as a trusted advisor with key sponsors within target companies
- Attained 110% of quota in 2012, generating over $3M in revenue of which 80% was new business
Account Executive
MICROSTRATEGY, INC.
Dallas
05.2007 - 06.2009
- Opened new region for sales of business intelligence, business performance monitoring, and advanced analytic solutions
- Worked with clients across diverse industries to evaluate, embed, and resell our integrated solutions in both SaaS and distributed models
- Identified new prospects, conducted demonstrations, managed evaluation processes, and negotiated commercial terms
- Worked with clients to develop go-to-market strategies with our embedded solution
- Brought in over $1 million revenue with 85% generated by bringing on new clients
- Led region with 7 new client acquisitions (2008) and exceeded quota 133% (2007)
- Worked closely with companies to demonstrate how our products could add benefit to their solution
Account Executive
COGNOS CORPORATION
Dallas
06.2006 - 05.2007
- Managed sales of business intelligence, financial planning and business performance management solutions into Fortune 1000 accounts
- Evaluated business intelligence, scorecarding, and planning needs within IT, LOB, and Office of Finance
- Recommended products and services based on customer key business requirements
- Delivered sales presentations and demonstrations throughout sales cycle
- Sold into diverse industries, including energy/utilities, construction, manufacturing, retail, and transportation
- Successfully closed Rexel $60K, a new business account for a data warehouse analysis application
- Closed Mary Kay Cosmetics $80K for China store operations analysis application
- Closed YUM! Brands $50K for data management and quality control application
Account Executive (2001-2006) / Sales Engineer (1996 – 2001)
INFORMATION BUILDERS, Inc. (IBI)
Dallas
01.1996 - 01.2006
- Sold business intelligence software platform, data integration and SOA solutions
- Evaluated business intelligence and information delivery needs and recommended products and services based on business requirements and goals
- Delivered face-to-face sales presentations and demonstrations Managed pre- and post-sales teams
- Consistently ranked as branch Top Producer in software sales and service, producing up to 163% of quota
- Closed multi-million-dollar accounts, including $2.5 million Raytheon account and $2 million Tenet Healthcare account
- Honored as Top Account Executive in Southwest Region (Dallas, Denver, Houston) in 2004
- Senior Pre-Sales Specialist (1996-2001)
- Technical sales position focused on expanding the technical and business relationship and penetration within assigned major accounts and territory
- Worked in concert with the Account Executive; responsible for driving the adoption of IBIs solutions and solving customers’ business issues
- Achieved top results in Sales Engineer role, including Top Pre-Sales Specialist in the Region for 2 years and partnering with Rookie of the Year sales team member for 2 years
- Developed and delivered pre-sales presentations and demonstrations of product offerings on OLTP and reporting applications, data warehousing systems, and decision support systems
Education
Certificate - Cybersecurity
HORRY GEORGETOWN TECHNICAL COLLEGE
Conway, SC08.2020
Bachelor of Science - Electrical Engineering
UNIVERSITY OF PITTSBURGH
Pittsburgh, PASkills
- Stakeholder & Client Management
- Administrator tasks
- Create users/profiles/roles
- Create objects/fields
- Develop Reports/Dashboards
- End-User Training
- Change Management
- Engaging Technical Presentation Skills
- Jira Project Management
Timeline
Salesforce Project Manager
CrossPeak Solutions
02.2022 - Current
Salesforce Consultant
RadixBay
07.2020 - 02.2022
Math & Science Teacher / Substitute Teacher
Frisco ISD / Horry County Schools
01.2017 - 07.2020
Sales Consultant
Texas Automotive Services
11.2014 - 06.2016
Territory Account Manager
WAVELINK
01.2013 - 10.2014
Territory Account Manager
VOCOLLECT
01.2010 - 01.2013
Account Executive
MICROSTRATEGY, INC.
05.2007 - 06.2009
Account Executive
COGNOS CORPORATION
06.2006 - 05.2007
Account Executive (2001-2006) / Sales Engineer (1996 – 2001)
INFORMATION BUILDERS, Inc. (IBI)
01.1996 - 01.2006
Certificate - Cybersecurity
HORRY GEORGETOWN TECHNICAL COLLEGE
Bachelor of Science - Electrical Engineering
UNIVERSITY OF PITTSBURGH
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