Mark Horton
Lancaster
Summary
Dynamic Assistant Store Manager at Food Lion with a proven track record in enhancing customer experience and driving sales growth. Skilled in inventory control and team leadership, I foster a collaborative environment that boosts employee engagement and loyalty, resulting in increased repeat business and improved operational efficiency.
I have over 33 years experience with the company in a vast variety of rolls. The positions held with the company are as follows:
Produce Manger (10 years)
Grocery Manager (4 years)
Assistant Manager ( 5 years)
Store Manager (13 years)
I have been a Center Store SME for Rock Hill/ Rockingham for 3 years now that has allowed me to be a part of many exciting ventures. I was a Divisional Lead for the Associate Mobility team in launching the TC-53 handheld units. We were responsible for the installation and set up of the technology charging stations in over 140 locations.
I also have been the ASM chosen to lead multiple Grocery resets throughout the region. I recently assisted with the grand opening of store 2270 in Statesville with Jeff Estes.
I am proud of all my accomplishments with Food Lion, but most of all I am proud to be a part of such an amazing company. The Store Manager role is so vital to company and I look forward to advancing not only myself, but also the roles of those who I would lead.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Food Lion Delhaize Group
Rock Hill, SC
06.1993 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and developed staff, fostering a customer-centric team culture.
- Monitored inventory levels, implementing strategies to reduce shrinkage and improve stock accuracy.
- Collaborated with management to optimize store layout for enhanced customer experience.
- Analyzed sales data, identifying trends to adjust merchandising strategies effectively.
- Led store initiatives to boost employee engagement and enhance team performance.
- Managed scheduling and labor costs, aligning staffing levels with business needs.
- Facilitated communication between departments to streamline operational workflows and improve efficiency.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
High School Diploma -
Lancaster High School
Lancaster, SCSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Staff supervision
- Store operations
- Stock management
- Team management
- Employee scheduling
- Staff management
- Upselling and cross selling
- Goals and performance
- Display setup
- Strategic planning
- Relationship building and management
- Sales growth
- Staff scheduling
- Order management
- Strategic merchandising
- Workforce management
- Verbal and written communication
- Teamwork and collaboration
- Team leadership
- Decision-making
Accomplishments
Center Store Subject Matter Expert
Divisional Lead Associate Mobility
Interim Store Manger (1209/1590)
Certification
Safe Mark Certification
Languages
English
French
Limited Working
Timeline
Assistant Store Manager
Food Lion Delhaize Group
06.1993 - Current
High School Diploma -
Lancaster High School