Enjoy playing golf, traveling and spending time with my wife and children
Mark Jersek
Murrells Inlet,WI
Summary
Accomplished HVAC Residential Service Manager with expertise in enhancing customer satisfaction and operational efficiency. Proven track record in team leadership and training development, implementing workflow improvements that significantly reduce response times.
Overview
40
40
years of professional experience
Work History
HVAC Residential Service Manager
Carolina Cool, LLC
Surfside Beach, SC
05.2012 - Current
- Led service team to enhance customer satisfaction and retention rates.
- Developed training programs for staff to improve service delivery and operational efficiency.
- Implemented workflow improvements, streamlining operations and reducing response times.
- Managed customer inquiries and resolved issues promptly, ensuring a positive experience.
- Managed more than 35 technicians.
Manager
J&L Services
Myrtle Beach, SC
05.2010 - 05.2012
- Led cross-functional teams to execute strategic initiatives and improve operational efficiency in conjunction with over 40 employees
- Developed and implemented process improvements that increased productivity across departments.
- Managed project timelines, ensuring alignment with organizational goals and stakeholder expectations.
- Facilitated training sessions to enhance team performance and support career development.
Small Business Co-Owner
Melan Footwear, LLC
Bernardsville, NJ
03.2004 - 02.2009
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
- Optimized store layout for efficient use of space while maintaining an inviting atmosphere that encouraged customer browsing and purchases.
- Increased brand visibility within the community by participating in local events, sponsoring charities, or partnering with other businesses for collaborative promotions.
- Oversaw staff hiring process, selecting candidates who aligned with company values and had relevant skills for each role.
Small Business Co-Owner
Central Conditioning Company
Plainfield, NJ
12.1989 - 03.2004
- Oversaw daily operations, ensuring efficient workflow and adherence to quality standards.
- Trained and mentored staff on operational best practices, fostering a collaborative work environment.
- Developed succession planning strategies to ensure the continued success and growth of the small business, even in times of transition or unforeseen challenges.
- Implemented customer loyalty programs to encourage repeat business and foster long-term relationships with clients.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
C-130 Crew Chief
United States Air Force, USAF
Little Rock, AR
03.1986 - 11.1989
- Supervised maintenance and repair of C-130H aircraft, ensuring operational readiness and compliance with safety standards.
- Trained and mentored junior crew members on aircraft systems and maintenance protocols, fostering teamwork and expertise.
- Implemented improved inspection procedures that enhanced aircraft reliability and reduced downtime during missions.
- Coordinated logistics for parts procurement, optimizing supply chain efficiency for timely maintenance operations.
Education
High School Diploma -
J.P. Stevens High School
Edison, NJ06-1985
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Logistics expertise
Interests
Timeline
HVAC Residential Service Manager
Carolina Cool, LLC
05.2012 - Current
Manager
J&L Services
05.2010 - 05.2012
Small Business Co-Owner
Melan Footwear, LLC
03.2004 - 02.2009
Small Business Co-Owner
Central Conditioning Company
12.1989 - 03.2004
C-130 Crew Chief
United States Air Force, USAF
03.1986 - 11.1989
High School Diploma -
J.P. Stevens High School