Mark P. Aridano
Myrtle Beach
Summary
Seasoned Senior Auto Damage Appraiser with experience in assessing vehicular damage, generating comprehensive reports and offering fair and accurate repair estimates. Possess strong knowledge of auto repair techniques and insurance policies. Known for high standards of customer service and successful negotiations with automotive repair shops, contributing significantly to previous employers' customer satisfaction and business growth.
Overview
32
32
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Senior Auto Damage Appraiser
Travelers Insurance
Charlotte
04.2015 - Current
- Collaborated with auto repair facilities to ensure quality assessments and estimates.
- Conducted inspections of damaged vehicles to determine claim validity and coverage.
- Communicated with policyholders to explain appraisal processes and findings clearly.
- Reviewed industry trends to enhance appraisal methods and maintain competitive standards.
- Utilized estimating software to create accurate repair cost estimates efficiently.
- Maintained records of all appraisals completed including notes about vehicle conditions and any special instructions given by customers.
- Performed research on current labor rates for various types of auto repairs within specific geographic areas.
- Assisted in training new staff members on proper damage assessment methods.
- Researched market values of vehicles based on make, model, year, mileage, features.
- Consulted with vehicle owners regarding the condition of their vehicles.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in increase in repeat business.
- Determined salvage value for total-loss vehicles.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
- I am part of one of the top performing Travelers offices in the country.
- My total loss settlement numbers are high as I discuss all disagreements with my manager to try to reach a agreement with the vehicle owners.
Collision Center Manager/Collision Technician
Pride Hyundai
Seekonk
06.2012 - 04.2015
- Re-opened Collision Center that was closed for eight years.
- I had to research and negotiate to purchase all equipment needed to start a Collision Center.
- I also had to staff up the shop with technicians.
- Then I had all the same duties as with Paul Masse.
- Managed daily operations in a high-volume collision center environment.
- Supervised and trained staff on best collision repair practices.
- Coordinated with insurance companies for claims processing and approvals.
- Oversaw inventory management and parts procurement for repairs.
- Facilitated customer communication to address concerns and provide updates.
- Resolved customer complaints in a timely manner with empathy and understanding.
Collision Center Manager
Paul Masse GMC/Buick
02.2006 - 06.2012
- My role as Collision Center Manager began in June 2008.
- My primary role is to oversee day to day operations of the collision center which includes payroll, scheduling, meeting with insurance adjusters, billing/invoices, rental agreements, hiring/negotiating salary, peer coaching, meeting service level agreements with insurance companies, and providing world class customer service to clients that approach Paul Masse through the Collision Center.
- Prior to June 2008 I worked as an auto body technician.
- The Collision Center is an all-in-one service center for all three Paul Masse dealerships.
Auto Body Technician
Hendricks Auto Body
04.2004 - 02.2006
- Duties included restructuring framework integrity, and wide array of auto body resurfacing.
- Orders were consistently fulfilled in a timely fashion.
- This was the same role performed at Paul Masse.
Auto Body Technician
Paul Masse Pontiac/Cadillac
04.1997 - 04.2004
- Duties included restructuring framework integrity, and wide array of auto body resurfacing.
- Orders were consistently fulfilled in a timely fashion.
- My talents are consistently utilized to assist my peers in problem solving.
- I serviced the entire refurbishing process from start to finish.
- Annual Productivity-Team Leader
- Overtime on a weekly basis as needed
- Handling escalated customer service concerns
Auto Body Technician
Joe Tex Auto Body
02.1994 - 04.1997
- Responsibilities entailed facilitating new hire training and quality assurance.
- At times supervisory work was provided in which I would supply solutions to my colleagues.
Education
Graduate - General Studies
Woonsocket High School
Woonsocket, RI 09.1980 - 06.1984
Graduate - Automobile Body Repair
Woonsocket Area Vocational and Technical Facility
Woonsocket, RI 09.1980 - 06.1984
Skills
South Carolina Appraiser License
North Carolina Appraiser License
Georgia Appraiser License
Several other states Appraiser License
- Massachusetts Appraiser License
- CCC Pathways Estimating System
- Audatex Estimating System
- Mitchell Paint Materials Calculator
- ICAR Platinum
- Total loss determination
- Claims processing
- Problem solving
- Time management
- Mechanical aptitude
- Team building
- Team collaboration
- Problem-solving aptitude
- Salvage value computation
- Critical thinking
- Decision-making skills
Certification
• ICAR Platinum
• Several General Motors courses passed
Awards
•Outstanding Student of the Year in Auto Body Technology 1984
Timeline
Senior Auto Damage Appraiser
Travelers Insurance
04.2015 - Current
Collision Center Manager/Collision Technician
Pride Hyundai
06.2012 - 04.2015
Collision Center Manager
Paul Masse GMC/Buick
02.2006 - 06.2012
Auto Body Technician
Hendricks Auto Body
04.2004 - 02.2006
Auto Body Technician
Paul Masse Pontiac/Cadillac
04.1997 - 04.2004
Auto Body Technician
Joe Tex Auto Body
02.1994 - 04.1997
Graduate - General Studies
Woonsocket High School
09.1980 - 06.1984
Graduate - Automobile Body Repair
Woonsocket Area Vocational and Technical Facility
09.1980 - 06.1984