Mark Rankin
Seneca
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. On time and hardworking.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Manager
MB Solar
Myrtle Beach
01.2023 - Current
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Sold and built Solar Packages for customers.
Marketing Specialist
Capital vacations
Myrtle Beach
04.2021 - 12.2023
- Monitored competitor activity to identify new opportunities for growth.
- Collected and reported on customer demographics, preferences, and buying habits to help marketing teams target strategies.
- Developed an email marketing program with automated workflows to engage customers through newsletters and promotions.
- Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
- Collaborated with sales teams to develop lead generation strategies across multiple channels.
Plumbing Associate
Steve Mills Plumbing
Myrtle Beach
01.2018 - 01.2021
- Inspected installed systems using hydrostatic testing or pressure gauges.
- Installed automated controls to regulate pressure and volume in pipe systems.
- Followed relevant codes, regulations, and safety techniques.
- Performed maintenance on existing plumbing systems to ensure proper functioning.
- Repaired broken drain lines with use of a snake auger tool or camera inspection equipment.
- Tested plumbing systems to locate leaks, malfunctions and repair needs.
Education
High School Diploma -
Seneca High School
Seneca, SC07-2000
Skills
- Customer service
- Employee training
- Sales strategy
- Product knowledge
- Time management
- Team building
- Conflict resolution
- Customer focused
- New hire training
Certification
- Usmc Business school certificate
Timeline
Customer Service Manager
MB Solar
01.2023 - Current
Marketing Specialist
Capital vacations
04.2021 - 12.2023
Plumbing Associate
Steve Mills Plumbing
01.2018 - 01.2021
High School Diploma -
Seneca High School