Mark Scardino
Mount Pleasant
Summary
Accomplished Customer Service Supervisor and business owner with a proven track record in enhancing customer satisfaction and streamlining operations. At NLS LLC, led initiatives that significantly improved service quality and team performance. Expert in problem-solving and customer relations, adept at decision-making and multitasking. Achieved notable success in complaint resolution and operational efficiency.
Overview
29
29
years of professional experience
Work History
Customer Service Supervisor
NLS LLC
10.2013 - 01.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Addressed recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Owner
MarkTS
03.1995 - 07.2013
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Education
High School Diploma -
Emerson High School
Union City, NJSkills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Decision-making
- Customer relations
- Work prioritization
- Issue resolution
- Complaint resolution
Languages
English
Native or Bilingual
Timeline
Customer Service Supervisor
NLS LLC
10.2013 - 01.2024
Owner
MarkTS
03.1995 - 07.2013
High School Diploma -
Emerson High School
Similar Profiles
Lovepreet KaurLovepreet Kaur
Merchandise Processor at NLS WarehouseMerchandise Processor at NLS Warehouse
Dimple DimpleDimple Dimple
Picker Packer at NLSPicker Packer at NLS
Gilbert Ng'enoGilbert Ng'eno
IMPLEMENTATION ENGINEER at NLS TECH SOLUTIONSIMPLEMENTATION ENGINEER at NLS TECH SOLUTIONS