Mark Sibert
Greenville,SC
Summary
Dynamic restaurant manager with extensive experience at Wendy's Fast Food, excelling in customer service and employee training. Proven track record of enhancing team performance and satisfaction through effective leadership and conflict resolution. Skilled in cash handling and fostering a positive atmosphere, driving operational efficiency and profitability.
Knowledgeable [Desired Position] with robust background in training and developing team members. Successfully facilitated numerous training sessions, fostering improved performance and cohesion among crews. Demonstrated ability to streamline onboarding processes and enhance team productivity through effective communication and leadership.
Professional trainer with strong background in team development and performance improvement. Adept at creating and implementing training programs that enhance team skills and operational efficiency. Reliable and adaptable, known for fostering collaborative environments and achieving high standards through team effort and dynamic problem-solving. Key skills include mentorship, training program development, and effective communication.
Overview
9
9
years of professional experience
Work History
Crew Trainer
Wendys Fast Food
01.2024 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Restaurant Manager
Wendys Fast Food
08.2016 - 07.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Manager
Chipotle Restaurant
12.2023 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
Berea High School
201 Burdine Drive06-2007
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
Timeline
Crew Trainer
Wendys Fast Food
01.2024 - Current
Manager
Chipotle Restaurant
12.2023 - 03.2024
Restaurant Manager
Wendys Fast Food
08.2016 - 07.2024
High School Diploma -
Berea High School
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