Marla G. Quick
West Columbia
Summary
Experienced in banking operations with strong analytical skills for account adjustments and discrepancy resolution. Committed to maintaining compliance and enhancing accuracy through effective data analysis and communication, resulting in improved customer experiences.
Retired in February, 2026.
Overview
45
45
years of professional experience
Work History
Operations Processor 3
Wells Fargo Bank and Trust Operations Center
Columbia
05.2009 - 02.2026
- Monitor Corporate Centralized Disbursement Manager Accounts Daily
- Monitor Daily Reports and incoming transmission files
- Assisted in resolving daily exceptions for corporate checks that did not match customer incoming files.
- Made pay or return decisions for corporate accounts based on daily exception monitoring.
- Ensured account balances by researching and resolving discrepancies.
- Executed necessary manual adjustments for accurate account balancing
- Communicate with customers via phone or email.
- Previously Wachovia Bank & Trust, Previously South Carolina National Bank
Control Disbursement Specialist
Wells Fargo Bank and Trust Operations Center
03.2006 - 05.2009
- Monitored timely completion of first and second presentments for controlled disbursement customers
- Ensured accuracy of controlled disbursement totals for customers
- Balanced first and second presentment totals and end-of-day totals throughout the day to confirm correct input
- Work any cases (service view cases) sent in from Account Managers needing assistance with Controlled Disbursement issues.
- Worked at Wachovia Bank & Trust in a financial role., Previously South Carolina National Bank
Accounts Reconcilement Processor Customer Service
Wells Fargo Bank and Trust Operations Center
02.2004 - 03.2006
- Communicated daily with account officers and Corporate customers to address inquiries and provide support
- Adjust Corporate accounts accordingly for any discrepancies
- Assigned service views to enable precise tracking in intra system
- Previously Wachovia Bank & Trust, Previously South Carolina National Bank
Accounts Reconcilement Processor Exceptions Specialist
Wells Fargo Bank and Trust Operations Center
06.2002 - 02.2004
- Monitored daily incoming checks for corporate customers, verifying payee and amount information against customer transmission files.
- Processed customer transactions accurately and efficiently in a fast-paced environment.
- Maintained compliance with banking regulations and internal policies consistently.
- Collaborated with team members to streamline workflow and improve service quality.
- Previously Wachovia Bank & Trust. Previously South Carolina National Bank
Domestic Collections Lead 2
Wells Fargo Bank and Trust Operations Center
06.1997 - 06.2002
- Verified completeness and accuracy of Domestic Collections staff work, ensuring adherence to quality standards
- Served as liaison between Domestic Collections Department and Federal Reserve offices, facilitating communication and resolving issues
- Provided constructive feedback to team members, fostering skill development and enhancing team collaboration
- Verified the correction of errors
- Worked with Reclamation and Endorsement issues
- Previously Wachovia Bank & Trust, Previously South Carolina National Bank
Returns Department Exceptions Specialist
Wells Fargo Bank and Trust Operations Center
08.1995 - 06.1997
- Investigated and addressed exceptions and charge backs from banks and the Federal Reserve to maintain compliance
- Served as liaison between Returns Department and Federal Reserve offices, facilitating communication and issue resolution.
- Resolved returned customer check issues to ensure timely reimbursements
- Collaborated on special projects across departments to enhance operational efficiency.
- Previously Wachovia Bank & Trust, Previously South Carolina National Bank
Forgery Analyst
Wells Fargo Bank and Trust Operations Center
09.1994 - 08.1995
- Conducted detailed investigations of fraudulent activities to safeguard company assets.
- Investigated suspected forgery cases to identify fraudulent activities
- Collaborated with banks of first deposit to facilitate reimbursement collections
- Acted as liaison between South Carolina National Bank and other banks to streamline communication
- Prepared correspondence letters for other banks and management
- Previously Wachovia Bank & Trust, Previously South Carolina National Bank
Adjustments Research Specialist
Wells Fargo Bank and Trust Operations Center
08.1985 - 09.1994
- Investigated adjustments and errors in customer accounts and interbank/intrabank transactions to identify root causes and ensure resolution
- Verified accuracy of customer accounts to maintain compliance and enhance customer satisfaction
- Previously Wachovia Bank & Trust, Previously South Carolina National Bank
Test Operator and Quality Assurance Controller
Intertec Data Systems
03.1981 - 08.1985
- Tested and inspected computers, identifying internal and external flaws to ensure quality standards.
- Performed minor repairs by interchanging computer boards and wires to restore functionality.
- Intertec Data Systems ceased its operations in August 1985
Education
Associate's Degree - Management
Midland's Technical College
Airport Location05-1997
Skills
- Account oversight
- Account adjustments
- Data analysis
- Workflow optimization
- Microsoft Excel
- Microsoft Word
- PowerPoint
- Problem solving
- Analytical skills
- Task prioritization
- Effective communication
Timeline
Operations Processor 3
Wells Fargo Bank and Trust Operations Center
05.2009 - 02.2026
Control Disbursement Specialist
Wells Fargo Bank and Trust Operations Center
03.2006 - 05.2009
Accounts Reconcilement Processor Customer Service
Wells Fargo Bank and Trust Operations Center
02.2004 - 03.2006
Accounts Reconcilement Processor Exceptions Specialist
Wells Fargo Bank and Trust Operations Center
06.2002 - 02.2004
Domestic Collections Lead 2
Wells Fargo Bank and Trust Operations Center
06.1997 - 06.2002
Returns Department Exceptions Specialist
Wells Fargo Bank and Trust Operations Center
08.1995 - 06.1997
Forgery Analyst
Wells Fargo Bank and Trust Operations Center
09.1994 - 08.1995
Adjustments Research Specialist
Wells Fargo Bank and Trust Operations Center
08.1985 - 09.1994
Test Operator and Quality Assurance Controller
Intertec Data Systems
03.1981 - 08.1985
Associate's Degree - Management
Midland's Technical College