Marlana Schmierer
Little River,SC
Summary
Experienced Homeowner Representative with a talent for navigating challenges. Strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
Work History
Homeowner Representative
Beach Cove Resort
06.2024 - Current
- Responded to Homeowner's questions via telephone and written correspondence
- Developed and maintained positive Homeowner relations and coordinated with different vendors and team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
Maintenance Administrator
Beach Cove Resort
04.2022 - 06.2024
- Managed daily maintenance requests and records for 100+ residential units efficiently.
- Conducted regular inspections and coordinated repairs for HVAC, plumbing, and electrical systems.
- Collaborated with vendors to ensure timely completion of maintenance tasks.
- Developed preventative maintenance schedules to minimize downtime and improve guest satisfaction.
Room Attendant
Beach Cove Resort
05.2021 - 04.2022
- Demonstrated exceptional attention to detail by maintaining cleanliness and organization in guest rooms.
- Proven ability to work efficiently and effectively in a fast-paced hospitality environment.
- Strong communication skills in providing excellent customer service and meeting guest expectations.
- Extensive experience in following safety protocols and maintaining hygiene standards in guest rooms.
Reservation Agent
Uhaul
09.2020 - 05.2021
- Educated customers about facility amenities and available guest services by patiently answering questions.
- Directed customers to property locations and offered pamphlets with service information.
- Managed guest reservations and inquiries with a high level of customer service.
- Utilized reservation software to book accommodations and process payments accurately.
- Resolved customer complaints and issues in a professional and timely manner.
Caregiver
Home Instead Senior Care
10.2015 - 08.2019
- Exceptional communication skills and ability to cultivate strong relationships with clients.
- Proficient in providing assistance with personal care, meal preparation, and medication administration.
- Skilled in handling challenging behaviors and crisis management with calm and empathy.
- Experienced in coordinating medical appointments and advocating for clients’ needs.
Skills
Proficient in general office PC applications (word processing, excel spreadsheets, PowerPoint, databases, etc)
Additional computer skills: Iqware, Agilysys Stay, Agilysys Resident Management, Fuel
Timeline
Homeowner Representative
Beach Cove Resort
06.2024 - Current
Maintenance Administrator
Beach Cove Resort
04.2022 - 06.2024
Room Attendant
Beach Cove Resort
05.2021 - 04.2022
Reservation Agent
Uhaul
09.2020 - 05.2021
Caregiver
Home Instead Senior Care
10.2015 - 08.2019
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