Marquis Webb
Columbia
Summary
Versatile and strategic operations leader with over 4 years of experience directing the full lifecycle of a rideshare startup and 10+ years of experience in customer service, HR support, and team leadership across diverse industries. Proven ability to build scalable systems, improve customer satisfaction, manage staff, and optimize transportation logistics. Strong communication and problem-solving skills. Seeking impactful roles in operations management, human resources or payroll administrative support.
Overview
9
9
years of professional experience
Work History
Director of Operations
Kruze Rideshare
07.2021 - Current
- Founded and scaled a rideshare company serving local communities and university students; secured over 730 five-star Google reviews.
- Recruited, trained, and managed 40+ drivers; created incentive programs to boost retention.
- Directed budgeting, scheduling, pricing strategies, and compliance protocols.
- Developed business partnerships and pitched to universities to drive adoption.
- Led dispatch operations and customer support with a 95% satisfaction rate.
- Launched social media marketing campaigns and expanded to multiple campuses.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Conducted regular reconciliations of general ledger accounts related to payroll transactions for accurate financial reporting purposes.
Supervisor
Colonial Life Arena
08.2019 - 05.2020
- Provided customer service to employees regarding payroll inquiries and issues.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
- Monitored employee time off requests and managed balances/payouts accordingly.
- Processed quarter-end and/or year-end reports, as applicable.
- Assisted in year-end payroll related activities/tasks, as applicable.
- Evaluated the current payroll processes and identified areas prone to errors, inefficiencies and found opportunities for advancement in automation.
- Oversaw concession operations, vendor coordination, and staff training during events.
- Managed inventory and enforced company policies.
Shift Manager
Gamecock General, USC
11.2018 - 01.2020
- Administered multiple semi-monthly US payrolls and assist with monthly global payrolls, as needed.
- Managed workflow to ensure all payroll transactions are processed accurately and timely.
- Reconcile payroll prior to transmission.
- Managed employee records on database to maintain accuracy and updated information.
- Led store operations and supervised staff.
- Handled ordering, scheduling, and customer service.
HR Assistant Intern
U.S. Navy Base
05.2019 - 08.2019
- Maintained job requisitions organized in our company files and applicant tracking system.
- Processed, reviewed, tracked, and communicated results of pre-employment screenings such as background checks and previous employment verifications.
- Screened resumes and conducted pre-employment screening interviews for potential candidates.
- Scheduled final interviews with Human Resources Manager and hiring managers.
- Assisted new employees with questions and issues related to recruiting, onboarding paperwork, and pre-employment processes.
- Produced bi-weekly reports and updates on candidate tracking/files and all onboarding paperwork and yearly compliance trainings.
- Assisted with other admin and human resources related tasks and projects as needed.
Server
Red Lobster
05.2019 - 08.2019
- Delivered excellent customer service in a high-volume environment.
- Assisted with training new team members.
Data Entry Clerk
Amcor Rigid Plastics
06.2016 - 07.2017
- Handled inventory updates and entered data with high accuracy.
- Provided administrative support to operations staff.
Marketing & Membership Coordinator
Winston-Salem State University
08.2016 - 06.2017
- Created campaigns to boost membership; managed events and social media accounts.
Education
Bachelor of Arts - Mass Communication
University of South Carolina
Columbia, SC05.2020
Graduate Study (Accepted) - Human Resource Management
Villanova University
05.2020
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Winston-Salem State University
Winston-Salem, NC01.2017
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Louisburg College
Louisburg, NC01.2013
Skills
- Strategic Operations & Business Development
- Transportation Logistics & Fleet Coordination
- Customer Experience Optimization
- Human resources support
- Payroll processing and financial compliance
- Data Entry & Reporting
- Recruitment & Staff Training
- Marketing & Brand Development
- Payroll administration (ADP)
Timeline
Director of Operations
Kruze Rideshare
07.2021 - Current
Supervisor
Colonial Life Arena
08.2019 - 05.2020
HR Assistant Intern
U.S. Navy Base
05.2019 - 08.2019
Server
Red Lobster
05.2019 - 08.2019
Shift Manager
Gamecock General, USC
11.2018 - 01.2020
Marketing & Membership Coordinator
Winston-Salem State University
08.2016 - 06.2017
Data Entry Clerk
Amcor Rigid Plastics
06.2016 - 07.2017
Graduate Study (Accepted) - Human Resource Management
Villanova University
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Winston-Salem State University
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Louisburg College
Bachelor of Arts - Mass Communication
University of South Carolina
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