Marrian Lisha Williams
Hampton
Summary
Professional in customer relations, ready to deliver high-quality service. Adept at resolving issues and enhancing customer satisfaction. Known for teamwork and adaptability, with skills in conflict resolution and active listening.
Overview
8
8
years of professional experience
Work History
Consumer Service Representative
Le Creuset Cookware of America
07.2020 - 01.2024
- Effectively managed high call volumes while maintaining a professional demeanor under pressure.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Presented information to prospective customers, initiated new service and flawlessly set up customer accounts.
Front and Back Desk Receptionist
Hampton Regional Medical Center
01.2016 - 07.2020
- Collaborated with team members on special projects, resulting in improved productivity and project completion within deadlines.
- Demonstrated adaptability through cross-training in multiple office functions, increasing versatility to provide coverage when necessary.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Erasmus Hall HS
914 Flatbush Ave, Brooklyn NY 1122606-1981
Skills
- Patience and resilience
- Call center experience
- Customer focus
- Complaint handling
- Teamwork
Timeline
Consumer Service Representative
Le Creuset Cookware of America
07.2020 - 01.2024
Front and Back Desk Receptionist
Hampton Regional Medical Center
01.2016 - 07.2020
High School Diploma -
Erasmus Hall HS
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