Marsheka Goodwin
Columbia
Summary
I am a well-organized Bakery Lead employed by Aramark since August of 2014. Starting as a customer service lead I’ve acquired many accolades and experience during that time. I am committed to building hardworking team, upholding high standards of quality and increasing sales. Proven track record of efficient operations and continuous improvement.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
11
11
years of professional experience
Work History
Lead Baker
Aramark
Columbia
02.2023 - Current
- Met with customers to discuss needed bakery items and take orders.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Organized special events within the bakery such as tastings or promotional activities.
- Evaluated employee performance regularly and provided feedback to improve efficiency levels.
- Reviewed customer complaints promptly and took corrective action when necessary.
Customer Service Lead
Aramark
Columbia
08.2014 - 02.2023
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Coordinated with other departments to resolve customer issues efficiently.
- Resolved escalated issues from team members or customers in an efficient manner.
- Handled customer inquiries and complaints in a professional manner.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
High School Diploma -
Lower Richland High School
Hopkins, SC05-2007
Skills
- Pastry preparation
- Inventory management
- Quality control
- Problem resolution
- Communication skills
- Team leadership
Timeline
Lead Baker
Aramark
02.2023 - Current
Customer Service Lead
Aramark
08.2014 - 02.2023
High School Diploma -
Lower Richland High School