Open To Work
Martha Brock
Greenville
Work Preference
Summary
I am a highly motivated employee with a desire to take on new challenges and knowledge. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am devoted to giving every customer a positive and memorable experience. I love to go the extra mile just to see a smile.
Overview
14
14
years of professional experience
Work History
Lifestyle Coordinator
Rosalia Verdae
Greenville
03.2025 - 05.2026
- Coordinated wellness programs that improved client quality of life through tailored activities.
- Planned and executed community events aligned with mission to foster a vibrant lifestyle.
- Cultivated partnerships with local organizations to promote shared values of healthy living.
- Developed relationships with local businesses to secure discounts or donations for program participants.
- Procured secure resources with vendors for events and weekly activities.
- Managed budget planning, monitoring, and reconciliation of all transactions to ensure financial accuracy and compliance.
- Delivered exceptional customer service to promote program engagement.
Catering Assistant
Table 301 Catering
Greenville
12.2023 - 03.2025
- Upheld high standards of customer service in fast-paced, high-volume environments, contributing to positive guest experiences.
- Delivered prompt, courteous responses to guest inquiries and concerns, enhancing overall customer satisfaction.
- Ensured compliance with health and safety standards in all catering operations.
- Transported food and catering equipment to and from event locations.
- Provided support by covering shifts for absent workers during busy periods and executing various food service duties.
- Maintained a safe working environment by adhering to safety protocols at all times.
Business Consultant/Social Media
ProMotion Graphic
Greer
10.2023 - 04.2024
- Created customized logo and branding designs using Meistergram, SWF, and Hatch Embroidery 3 machines, delivering tailored solutions to external customers.
- Purchased from multiple wholesale sites to fulfill clients' apparel and fabric requirements for various companies.
- Fulfilled invoiced orders, performed quality assurance of packaging and label data, ensured shipment timelines, and provided tracking data to clients.
- Created custom apparel designs through operation of DTG and Fusion IQ press machines.
- Designed, executed, laid, cut and installed vinyl graphics on signs, banners, vehicles, etc.
- Acquired external vendors for preventative and corrective maintenance on aging embroidery machines, networking with restaurant equipment manufacturers to meet urgent grand opening deadlines.
- Proficient with accounts payable, accounts receivable, and reconciliation of all transactions.
Customer Service Specialist
The Merit Distribution Group, LLC
Spartanburg
06.2022 - 06.2023
- Provided information and answers to customer inquiries about products, pricing, accounts, and shipments via email and telephone, enhancing customer satisfaction.
- Coordinated customer service requirements with other departments to optimize service delivery and response times.
- Understood and utilized company policies and procedures to efficiently resolve customer complaints and provide solutions.
- Processed orders accurately and efficiently for regional and national accounts, ensuring timely fulfillment.
Customer Service Representative
Bank of America Cardholder Services
Englewood
10.2020 - 03.2022
- Resolved customer inquiries, concerns, and complaints promptly, ensuring positive experiences.
- Guided clientele while adhering to compliance with company policies, fostering rapport through empathy and professionalism.
- Launched Light House initiative to streamline access to information for agents, improving resource retrieval.
Account Manager/Customer Service Specialist
Covington Fabric and Design, LLC
Spartanburg
10.2019 - 06.2020
- Cov-West Account Manager for decorative and contract fabric accounts.
- Managed accounts and collaborated with representatives in California, Texas, Colorado, and Louisiana to process orders, conduct data entry, and handle invoices, return authorizations, and monthly reports.
- Embodied superb customer service by fostering rapport with the clientele that resulted in excellent customer satisfaction feedback.
- Analyzed and communicated account data streams to internal and external managers, ensuring timely access to critical information.
- Implemented and shared revised company standard operating procedures with clientele, representatives, managers, and co-workers during the pandemic to maintain clear communication.
Customer Care Specialist II
Festiva Development Group
Asheville
07.2017 - 05.2019
- Informational Liaison for owners of Timeshares. Provided information on bookings of reservations, cancellations, maintenance fees or extra fees within the ownership.
- Resolved complex customer complaints by explaining timeshare operations and identifying tailored usage solutions for members.
- Facilitated interdepartmental connections to streamline rescheduling processes for exchange companies, enhancing owner flexibility.
- Adhered to standard operating procedures and legal guidelines, ensuring thorough documentation and communication between customers and representatives.
- Attended training sessions and cross-trained in Deeded Weeks and a newer Points Program to enhance product knowledge.
Customer Service Representative
USAA
Spartanburg
01.2016 - 07.2017
- Interacted with members, delivering high-quality service by explaining changes to customer policies, clarifying pricing, and addressing ownership inquiries.
- Resolved customer complaints and concerns by clarifying policies and presenting optimal options within USAA.
- Maintained high call volume effectively, efficiently and with professionalism.
- Organized daily tasks to maximize efficiency during peak call hours. while navigating a fast-paced, challenging call center environment.
- Certified in licensing of Property and Casualty in 44 states for USAA.
Business Development Coordinator
Allstate Insurance
Spartanburg
05.2015 - 01.2016
- Directly responsible for Supplemental Insurance for over 100 business corporations.
- Achieved and sustained sales quota by closing deals at a balanced 50/50 ratio.
- Cultivated relationships with diverse businesses including private medical practices, start-ups, local shops, and nonprofits in South Carolina to promote Supplemental Insurance.
- Conducted preliminary research and engaged an average of 100 companies daily to enhance outreach efforts.
Office Manager
H&H Truck & Jeep Repair, LLC
Spartanburg
06.2012 - 04.2015
- Managed opening and closing duties, including administrative tasks, data entry, invoicing, cash handling, appointment scheduling, inventory management, and office cleaning.
- Established efficient workflow processes, monitored daily orders, and implemented modifications to enhance effectiveness and customer satisfaction.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Coordinated procurement of new inventory and re-manufactured parts from various suppliers, fostering relationships with local vendors and parts stores to support customer needs.
- Designed promotional materials to engage customers and marketing via social media and create promotions to establish and build more clientele.
Education
Bachelor of Arts - Nonprofit Business Administration
University of South Carolina Upstate
Spartanburg, SC05-2010
Skills
- Event planning
- Budget management
- Vendor negotiation
- Community engagement
- Wellness program coordination
- Event promotion
- Customer relationship management
- Vendor management
- Effective communication
- Financial oversight
Timeline
Lifestyle Coordinator
Rosalia Verdae
03.2025 - 05.2026
Catering Assistant
Table 301 Catering
12.2023 - 03.2025
Business Consultant/Social Media
ProMotion Graphic
10.2023 - 04.2024
Customer Service Specialist
The Merit Distribution Group, LLC
06.2022 - 06.2023
Customer Service Representative
Bank of America Cardholder Services
10.2020 - 03.2022
Account Manager/Customer Service Specialist
Covington Fabric and Design, LLC
10.2019 - 06.2020
Customer Care Specialist II
Festiva Development Group
07.2017 - 05.2019
Customer Service Representative
USAA
01.2016 - 07.2017
Business Development Coordinator
Allstate Insurance
05.2015 - 01.2016
Office Manager
H&H Truck & Jeep Repair, LLC
06.2012 - 04.2015
Bachelor of Arts - Nonprofit Business Administration
University of South Carolina Upstate