Martha Hood
York,WI
Summary
Dynamic professional with extensive experience at Safelite Auto Glass, excelling in inventory control and customer service. Proven ability to enhance productivity through effective parts identification and proactive problem-solving. Recognized for exceptional interpersonal skills, consistently delivering top-tier service and fostering customer loyalty. Committed to maintaining high standards in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Part Specialist
Safelite Auto Glass
07.2005 - 12.2024
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Service Representative
Safelite Auto Glass
07.2005 - 12.2024
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Accepted payments and updated accounts with latest information.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
Education
High School Diploma -
Northwestern High School
Rock Hill, SC06-1973
Skills
- Inventory control
- Warehouse operations
- Returns processing
- Packaging and labeling
- Parts identification
- Customer service
- Ordering parts
- Verbal and written communication
- Invoice processing
- Problem-solving skills
- Email communication
- Clean driving record
- Proficient in [software]
Accomplishments
- Exceeded [Date] quota by [Number]%.
- Built productive, successful team using key training and development strategies.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Safelite Sprit Award
Nominated by fellow co-workers For being a go getter. 2019 won customer advocate award for performance
Timeline
Part Specialist
Safelite Auto Glass
07.2005 - 12.2024
Service Representative
Safelite Auto Glass
07.2005 - 12.2024
High School Diploma -
Northwestern High School
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