Martha Medford
Simpsonville,SC
Summary
Dedicated medical receptionist with expertise in patient registration, insurance verification, and front desk operations. Committed to enhancing patient satisfaction and streamlining processes for improved clinic efficiency.
Overview
27
27
years of professional experience
Work History
Medical Receptionist
Prisma Health Upstate
Greenville, SC
12.2010 - Current
- Managed patient scheduling and appointment confirmations to ensure efficient clinic operations.
- Coordinated insurance verification processes, enhancing accuracy and reducing claim rejections.
- Streamlined patient check-in procedures, improving overall patient flow and satisfaction.
- Facilitated training sessions for new staff on office protocols and electronic health record systems.
- Facilitated training for new front desk staff on administrative procedures and customer service standards.
- Led efforts to optimize front desk workflows, resulting in reduced wait times for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Answered phone calls and messages for 20-physician Ortho medical facility, scheduling appointments, and handling patient inquiries.12
Administrative Assistant
CITY CONNECT - Div of Campus Crusade for Christ
Greenville,SC
12.1998 - 12.2010
- Managed scheduling and coordination of meetings for staff and stakeholders.
- Developed and maintained filing systems to ensure efficient document retrieval.
- Oversaw inventory management of office supplies, ensuring availability and cost-effectiveness.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Transcribed and organized information to assist in preparing speeches and presentations.
Education
High School Diploma -
Tuscola High School
Waynesville05-1967
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient registration
- Insurance verification
- Payment scheduling and collection
- Epic systems
Timeline
Medical Receptionist
Prisma Health Upstate
12.2010 - Current
Administrative Assistant
CITY CONNECT - Div of Campus Crusade for Christ
12.1998 - 12.2010
High School Diploma -
Tuscola High School