Martha Virginia Snipes
Mauldin
Summary
Bilingual Customer Service Representative with hands-on experience in fast-paced environments. Delivers exceptional support for product inquiries, issue resolution, and order processing. Committed to enhancing customer satisfaction for both new and returning clients.
Overview
15
15
years of professional experience
Work History
Baker V & A Sweets
Self-Employed
07.2019 - Current
- Oversaw baking and decorating of cakes for special occasions, ensuring high quality and customer satisfaction
- Developed unique recipes and techniques for creating innovative and appealing baked goods
- Resolved customer concerns with positive, constructive strategies that enhanced overall experience
Warehouse Worker
Medals of America
Fountain Inn
09.2025 - 05.2026
- Packaged orders for shipping while ensuring secure handling.
- Collaborated with team members to fulfill orders accurately and efficiently.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Operated scanners, computers, and other equipment to track orders.
- Operated machinery for production of military-themed medals and awards.
Press Operator/ Team Lead
Magna Decostar
05.2017 - 10.2019
- Responsible for all aspects of the operation of the press line with the ability to meet goals and standards established by the department
- Assist with maintaining department housekeeping standards
- Knowledge of company products and services
- Always displayed ownership of associates concerns and resolved associates issues
- Responsible for training new associates by being able to lead new employees under the company's procedures
- Ensure that all associates follow the work instructions for the line
Machine Operator
Medals of America
07.2013 - 05.2017
- Executed quality-control decisions ensuring order accuracy and readiness for sale
- Tailored customer orders using digitizing programs to meet specific needs
- Trained new employees on company procedures, fostering compliance and operational consistency
Dining Room Server
Rolling Green Village
01.2013 - 07.2013
- Provided friendly and professional service, and resolved guest issues
- Worked well in a team to keep the dining room organized and clean
- Prepared food and Beverages
- Resolved guest issues efficiently
Sales Representative
Build a Bear
07.2011 - 01.2013
- Assisted customers in selecting merchandise to enhance satisfaction
- Led training sessions for new employees on company procedures to ensure compliance and efficiency
- Opened and closed cash registers, balancing drawers daily.
- Performed inventory duties to maintain product availability
Education
Cosmetology License -
Golden Strip Career Center
Greenvile, SC06-2013
High School Diploma -
Hillcrest High School
Simpsonville, SC06-2013
Skills
- Customer Service
- Team Leadership
- Microsoft Excel
- Training
- Bilingual in English and Spanish
Languages
- English
- Spanish
Timeline
Warehouse Worker
Medals of America
09.2025 - 05.2026
Baker V & A Sweets
Self-Employed
07.2019 - Current
Press Operator/ Team Lead
Magna Decostar
05.2017 - 10.2019
Machine Operator
Medals of America
07.2013 - 05.2017
Dining Room Server
Rolling Green Village
01.2013 - 07.2013
Sales Representative
Build a Bear
07.2011 - 01.2013
Cosmetology License -
Golden Strip Career Center
High School Diploma -
Hillcrest High School