Marvin Kakunka
Victoria
Summary
Accomplished Corporate Travel Consultant with a successful history at Gemistar Travel And Tours, driving sales revenue through expert client relationship management and effective marketing strategies. Proficient in Amadeus GDS and recognized for delivering exceptional customer service, demonstrating strengths in revenue management and strategic planning.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service (Food & Beverages)
La Dolce Vita
Victoria
02.2024 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory to ensure materials are available when needed.
- Worked effectively in team environments to make the workplace more productive.
Corporate Travel Consultant
Gemistar Travel And Tours
Lusaka
12.2022 - 02.2024
- Achieved an increase in sales revenue through effective client relationship management and proactive sales efforts
- Explained benefits of purchasing travel insurance with clients.
- Utilized GDS systems efficiently for booking and confirming travel plans.
- Monitored changes in travel reservations and informed clients of any updates or adjustments.
- Designed and executed group travel itineraries, including transportation, accommodation and activities
- Developed and implemented marketing strategies to promote travel services and generate leads
Education
Bachelor of Business Administration - Production Project Management And Finance
Texila American University
Zambia09-2026
Certificate - Marketing in Tourism
ZCAS University
Lusaka05-2025
Certificate - Airline Retailing And Distribution With NDC
IATA Training
Online02-2025
Diploma - IATA Foundation In Travel And Tourism With Galileo
Zambia Institute Of Tourism And Hospitality Studies
Zambia01.2022
Grade 12 Certificate -
Broadway Secondary School
Kabwe01.2015
Skills
- Microsoft Word
- Microsoft Excel
- Travel reservations
- Revenue management
- Amadeus GDS
- Galileo GDS
Websites
Certification
- IATA Airline Retailing and Distribution with NDC
- IATA Foundation in Travel and Tourism with Galileo
- Amadeus RTS Consolidator training
Personal Information
- Passport Number: ZN997388
- NRC Number: 424507/16/1
- Date of Birth: 06/01/99
- Gender: Male
- Nationality: Zambian
- Marital Status: Single
References
- Mrs. Sharon Kattundu, Director, Gemistar Travel and Tours, Lusaka, Zambia, +260977806364
Attributes
- Have acceptable oral and written communication skills
- Attentive to detail, follows instructions and takes responsibilities for action
- I would work with or without supervision
Timeline
Customer Service (Food & Beverages)
La Dolce Vita
02.2024 - Current
Corporate Travel Consultant
Gemistar Travel And Tours
12.2022 - 02.2024
Bachelor of Business Administration - Production Project Management And Finance
Texila American University
Certificate - Marketing in Tourism
ZCAS University
Certificate - Airline Retailing And Distribution With NDC
IATA Training
Diploma - IATA Foundation In Travel And Tourism With Galileo
Zambia Institute Of Tourism And Hospitality Studies
Grade 12 Certificate -
Broadway Secondary School
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