Marvin Thomas
Columbia
Summary
Dynamic IT Help Desk Technician with proven success at City Of Columbia Government, enhancing customer satisfaction through effective troubleshooting and timely solutions. Skilled in software installation and network fundamentals, I excel in diagnosing issues and configuring systems, ensuring minimal downtime and seamless operations for end-users.
Overview
1
1
year of professional experience
Work History
IT Help Desk Technician
City Of Columbia Government
08.2024 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Assisted with Network Troubleshooting, by testing connectivity, make sure IP addresses are valid, verifying that a device is on the correct VLAN and Subnet
- Assisting the security team with analyzing suspicious websites and firewall issues, by analyzing windows security tools and using the inspect tool to see nay errors or anomalies
IT Intern
City Of Columbia Government
06.2024 - 08.2024
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks beforehand, demonstrating strong time management skills and commitment to project success.
- Supported the IT department in handling technology rollout and maintenance.
- Gained experience with handling user accounts with Active Directory
- Practice removing and adding devices to the domain
- Assisted the network team with connectivity issues
- Completed a project of adding cameras to the correct VLAN
Education
Bachelor of Science - Information Technology
University of South Carolina
Columbia, SC05-2027
Bachelor of Arts - Associates
University of South Carolina - Sumter
Sumter, SC05-2024
Skills
- Software installation
- VPN configuration
- Printer setup
- Application support
- Ansible configuration
- Linux scripting
- Python scripting
- Network fundamentals
- Troubleshooting
- Office 365
- Cisco configuration
- Windows operating system
Timeline
IT Help Desk Technician
City Of Columbia Government
08.2024 - Current
IT Intern
City Of Columbia Government
06.2024 - 08.2024
Bachelor of Science - Information Technology
University of South Carolina
Bachelor of Arts - Associates
University of South Carolina - Sumter
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