Summary
Overview
Work History
Education
Skills
Timeline
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Marvin Thomas

Columbia

Summary

Dynamic IT Help Desk Technician with proven success at City Of Columbia Government, enhancing customer satisfaction through effective troubleshooting and timely solutions. Skilled in software installation and network fundamentals, I excel in diagnosing issues and configuring systems, ensuring minimal downtime and seamless operations for end-users.

Overview

1
1
year of professional experience

Work History

IT Help Desk Technician

City Of Columbia Government
08.2024 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
  • Assisted with Network Troubleshooting, by testing connectivity, make sure IP addresses are valid, verifying that a device is on the correct VLAN and Subnet
  • Assisting the security team with analyzing suspicious websites and firewall issues, by analyzing windows security tools and using the inspect tool to see nay errors or anomalies

IT Intern

City Of Columbia Government
06.2024 - 08.2024
  • Provided technical support, resolving IT issues to maximize productivity for team members.
  • Delivered assistance and support for team-based IT projects.
  • Completed assigned tasks beforehand, demonstrating strong time management skills and commitment to project success.
  • Supported the IT department in handling technology rollout and maintenance.
  • Gained experience with handling user accounts with Active Directory
  • Practice removing and adding devices to the domain
  • Assisted the network team with connectivity issues
  • Completed a project of adding cameras to the correct VLAN

Education

Bachelor of Science - Information Technology

University of South Carolina
Columbia, SC
05-2027

Bachelor of Arts - Associates

University of South Carolina - Sumter
Sumter, SC
05-2024

Skills

  • Software installation
  • VPN configuration
  • Printer setup
  • Application support
  • Ansible configuration
  • Linux scripting
  • Python scripting
  • Network fundamentals
  • Troubleshooting
  • Office 365
  • Cisco configuration
  • Windows operating system

Timeline

IT Help Desk Technician

City Of Columbia Government
08.2024 - Current

IT Intern

City Of Columbia Government
06.2024 - 08.2024

Bachelor of Science - Information Technology

University of South Carolina

Bachelor of Arts - Associates

University of South Carolina - Sumter
Marvin Thomas