MARY JO SWANSON
Summerville
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Organ Placement Coordinator
MTF Biologics
11.2023 - Current
- Responsible for screening organ offers against transplant center specific criteria.
- Responsible for responding to incoming local/import organ offers from Organ Procurement Organizations through United Network of Organ Sharing (UNOS).
- Responsible for receiving both initial and update calls, collecting data regarding organ offers to determine if the offer meets transplant center criteria and is suitable for transplant. Once suitability is determined the OPS communicates with the transplant surgeon, physician, or transplant coordinator to discuss the organ offer and/or recipient information. Directives provided by the transplant center team is followed and the OPS proceeds with the organ offer.
- Responsible for placing outbound calls to conduct medical interviews
(wellness check) with wait listed transplant patients per client protocol and when appropriate documents the wellness check in the patient EMR as well as proprietary software - Responsible for triaging transplant center patient calls. These calls are triaged and routed to the appropriate party.
- Responsible for attending OPS meetings as well as transplant center specific meetings/trainings as requested.
- Responsible for interacting with OPOs, transplant coordinators, transplant surgeons, physicians, anesthesia, HLA staff, etc ... to facilitate the recovery of an organ as well as the recipient surgical case.
- Responsible for responding to incoming calls from OPO staff, surgeons, transplant coordinators and other parties.
- Answers incoming calls in a timely and professional manner.
- Listens and responds to organ offers through the guidance and criteria put in place by the transplant center partner.
- Follows computer prompts to complete referral message and organ import
offer process accurately. - Obtain necessary medical information regarding organ offer from the automated UNOS notification via phone/email and documents/records information clearly and concisely.
- Place appropriate outbound calls to involved agencies per client protocol.
- Relays all known information to appropriate persons/agencies on cases status.
- Documents organ import offers and contacts necessary personnel in a timely
manner - Receives and evaluates all organ offers per client protocol for transplant. This includes organ specific clinical evaluation, test results, physical descriptions and specific requirements as outlined by client.
- Conducts any required outbound communication with including but not limited to OPO's, HLA lab, transplant coordinators, transplant surgeons or recipients related to active organ placement cases until such time as a decision to accept or decline the offer is reached.
- Demonstrates proficiency related to process or quality investigations and communication of findings to supervisor/manager.
- Maintains and advances technical skills through professional education and training thereby increasing the effectiveness of the department.
- Perform training and mentor other Organ Placement Specialists
- Responsible for performing all aspects of organ offer coordination in accordance with Statline SOPs and in compliance with all company policies and standards as well as those of applicable regulatory bodies.
- Responsible for assisting on special projects and performs additional duties as assigned.
Administrator
Simplicity Lowcountry Cremation and Burial
06.2016 - 11.2023
- Coordinate with medical workers/coroners to dispatch transfer staff to decedent removal locations
- Complete paperwork necessary to conduct funeral services, embalmings, and cremations, in accordance with state laws and corporate policies
- Maintain financial records and ensure accounts are paid in a timely manner
- Order and maintain supply inventory and merchandise
- Comply with OSHA and DHEC standards at all times as they pertain to cremation requirements
- Work to ensure that all the needs of families are met during an extremely stressful time for them
- The designated person to speak first to families in need to ascertain who is legal NOK and appropriate services for the needs of the family
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Document Engineer
George Sink Law Firm
05.2016 - 06.2017
- Download and electronically distribute medical records from medical portals
- Distribute sensitive information regarding Veterans Disability and Social Security claims electronically to attorneys
- Prepare checks for accounting department for medical record request
Education
Bachelor of Arts - Sociology, Criminal Justice
Bowling Green State University
Bowling Green, OH08.1993
High school or equivalent -
General
Bowling Green, OH05.1988
Skills
- Customer Service
Additional Work Experience
Available Upon Request
Timeline
Organ Placement Coordinator
MTF Biologics
11.2023 - Current
Administrator
Simplicity Lowcountry Cremation and Burial
06.2016 - 11.2023
Document Engineer
George Sink Law Firm
05.2016 - 06.2017
High school or equivalent -
General
Bachelor of Arts - Sociology, Criminal Justice
Bowling Green State University
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