Mary Marquis
Campobello,SC
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
33
33
years of professional experience
Work History
Personal Caregiver
Penchant Home Care
Campobello, SC
10.2025 - 2026
- Assisted clients with daily living activities, promoting independence and comfort.
- Monitored and documented patient health metrics to ensure consistent care and attention.
- Developed personalized care plans in collaboration with healthcare professionals for optimal support.
- Communicated effectively with families regarding client needs, progress, and concerns.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Managed household duties for clients, ensuring a clean and organized environment conducive to their wellbeing.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Utilized strong problem-solving skills to address unforeseen issues or complications in the caregiving process effectively.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Transported clients to and from medical appointments with safety and efficiency.
- Entrusted to handle confidential and sensitive situations in professional matter.
Home Health Caregiver
Non Paid
Campobello, SC
10.2023 - 10.2025
- Assisted clients with daily living activities, enhancing comfort and independence.
- Administered prescribed medications, ensuring adherence to health plans.
- Observed and documented changes in client conditions for care adjustments.
- Communicated effectively with families regarding client progress and needs.
- Maintained a clean and safe environment, promoting hygiene and safety standards.
- Developed strong relationships with clients, fostering trust and support.
- Adapted caregiving techniques based on individual client requirements and preferences.
- Collaborated with healthcare professionals to coordinate comprehensive care plans.
- Assisted patients with daily living activities, improving their overall quality of life.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
- Enhanced patient comfort by providing compassionate and attentive care.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Continuously expanded caregiving knowledge by attending professional development workshops and staying informed about relevant industry trends.
- Collaborated with healthcare teams to develop individualized care plans tailored to each patient''s needs.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Provided direct personal care and administrative services to clients.
- Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
- Documented vital statistics and coordinated with health care providers.
Call Agent /Shift Supervisor
Sitel / Found Ever
Spartanburg, SC /Campobello, SC
10.2017 - 10.2023
- Assisted customers with inquiries, ensuring accurate information delivery and problem resolution.
- Managed high call volumes while maintaining excellent customer service standards.
- Utilized CRM software to track customer interactions and streamline communication processes.
- Collaborated with team members to enhance call handling efficiency and process improvements.
- Documented customer feedback to inform service enhancements and operational strategies.
- Supported training initiatives for new staff, sharing best practices in call handling techniques.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Identified recurring issues or trends in customer complaints, leading to improvements in products or services as a result.
- Assisted in the development of new hires by sharing best practices, contributing to a strong team dynamic from the start.
- Contributed to significant reduction in customer complaints by implementing effective conflict resolution strategies.
- Trained and mentored team members on best practices and operational procedures.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Managed approximately 60 incoming calls, emails and faxes per day from customers.'
Cashier, Prep ,Grill Cook, Waiters, Bartender
RJ Rockers / Thomas Creek
Spartanburg / Greenville Airport SC
10.2015 - 09.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining accurate cash drawer balances throughout shifts.
- Provided exceptional customer service to enhance shopping experiences.
- Handled returns and exchanges, ensuring compliance with company policies.
- Maintained cleanliness and organization of work area to meet health standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Monitored cooking times and temperatures to ensure food safety and quality standards.
- Assisted in maintaining cleanliness and organization of kitchen workspace and equipment.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
Surgery on Shoulder and Rotary Cup
N/A
Campobello, SC
10.2013 - 10.2015
KFC / Manger
Day Enterprises
Spartanburg, SC
01.1993 - 10.2015
- Oversaw daily operations, ensuring efficiency and adherence to company policies.
- Developed and implemented process improvements to enhance workflow productivity.
- Led team meetings to align project goals and address operational challenges.
- Mentored junior staff, fostering skill development and promoting teamwork.
- Managed budgeting processes, optimizing resource allocation for projects.
- Spearheaded training initiatives to elevate employee performance and engagement.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma -
Dorman High School
Spartanburg, SCBachelor of Arts -
Spartanburg Methodist
Spartanburg, SCSkills
- Dependable and responsible
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call center operations
- Customer communications
- Communicating with clients
- Answering questions
- Complaint resolution
- Product knowledge
- Payment processing
- Gathering information
- Calm disposition
- Building rapport
- Account updating
- Customer service optimization
- Inbound phone call management
- Technical support
- Quality control
- Customer relationship management
- Logging call information
- Sales expertise
- Training experience
- Technical troubleshooting
- Interpersonal skills
- Quality assurance controls
- Documentation and reporting
- Performance improvement
- Record preparation
- Performance monitoring
- Prospecting skills
- Report preparation
- Providing customer support
- Issue and complaint resolution
- Document and records management
Timeline
Personal Caregiver
Penchant Home Care
10.2025 - 2026
Home Health Caregiver
Non Paid
10.2023 - 10.2025
Call Agent /Shift Supervisor
Sitel / Found Ever
10.2017 - 10.2023
Cashier, Prep ,Grill Cook, Waiters, Bartender
RJ Rockers / Thomas Creek
10.2015 - 09.2018
Surgery on Shoulder and Rotary Cup
N/A
10.2013 - 10.2015
KFC / Manger
Day Enterprises
01.1993 - 10.2015
High School Diploma -
Dorman High School
Bachelor of Arts -
Spartanburg Methodist
• Multiple Safety Awards • Profit and lost awards three to four times a year on a quarterly basis •
· Multiple Safety Awards
· Profit and lost awards three to four times a year on a quarterly basis
· Received month Bonus checks for increase profits awards
· Employee motivation awards
· Increase sales for the year awards
· Zero customer complaints awards