Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Medlin

Seneca

Summary

Dynamic professional with extensive experience in customer service and production management, notably at Dollar General Store. Skilled in enhancing customer satisfaction and streamlining operations. Proven ability to train and mentor teams, achieving a 20% increase in productivity. Expertise in quality control and inventory management, complemented by strong communication and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Customer Service

Hillbilly Bistro
04.2023 - 12.2025
  • Provided exceptional customer service, addressing client concerns promptly and efficiently.
  • Maintained exceptional customer service standards throughout every shift.
  • Delivered exceptional customer service and supported positive brand experience.
  • Increased merchant retention, providing exceptional customer service and consistent communication.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Greeted customers warmly to provide exceptional customer service.

Production Specialist

Clarios
09.2022 - 05.2023
  • Operated production machinery to ensure efficient assembly of battery components.
  • Monitored quality control processes to maintain product standards and reduce defects.
  • Assisted in troubleshooting equipment issues, contributing to reduced downtime.
  • Collaborated with team members to streamline workflows and enhance productivity.
  • Trained new employees on operational procedures and safety guidelines effectively.
  • Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary.
  • Delivered quality products with effective use of control procedures and good inspection skills.
  • Increased production capacity by training new employees on machinery operation and safety protocols, strengthening the overall workforce.
  • Fabricated and assembled products based on customers' specifications.
  • Maintained compliance with industry regulations concerning environmental impact, workplace safety standards, and product quality requirements.
  • Sealed, labeled and transferred completed containers to pallets for efficient shipping.

Horton

Production
03.2022 - 10.2022

Loaded parts on machines and inspected them after coming off machine before putting on cart

Store Manager

Dollar General Store
03.2020 - 02.2022
  • Oversaw daily store operations, ensuring compliance with company policies and procedures.
  • Managed inventory levels, conducting regular stock audits to optimize product availability.
  • Trained and mentored team members on customer service standards and sales techniques.
  • Implemented visual merchandising strategies to enhance product displays and drive sales.
  • Developed staff schedules to ensure adequate coverage during peak hours while managing labor costs.
  • Resolved customer complaints promptly, enhancing overall shopping experience and satisfaction rates.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.

Assembly Line Worker

Itron
04.2018 - 03.2020
  • Operated assembly line machinery to produce high-quality products efficiently.
  • Assembled components according to specifications, ensuring adherence to safety protocols.
  • Conducted quality inspections on finished goods, identifying defects and implementing corrective measures.
  • Collaborated with team members to streamline production processes and enhance workflow efficiency.
  • Assisted in training new employees on assembly techniques and safety practices.
  • Maintained cleanliness and organization of work area, promoting a safe working environment.
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.

Cashier

Arbys
07.2009 - 01.2012

Food preparation cleaned counted down registers for end of shift customer service

Education

Work Keys - Work Keys

Oconee Adult Education
Seneca, SC
11.2024

GED -

Adult Education
South Carolina
04.2018

Skills

  • Customer service training
  • Providing customer service
  • Customer Service Recovery
  • Customer service and assistance
  • Friendly customer service
  • Meal preparation and service
  • Food service expertise

Timeline

Customer Service

Hillbilly Bistro
04.2023 - 12.2025

Production Specialist

Clarios
09.2022 - 05.2023

Horton

Production
03.2022 - 10.2022

Store Manager

Dollar General Store
03.2020 - 02.2022

Assembly Line Worker

Itron
04.2018 - 03.2020

Cashier

Arbys
07.2009 - 01.2012

Work Keys - Work Keys

Oconee Adult Education

GED -

Adult Education
Mary Medlin