Mary M. Hayes
Mullins
Summary
Honest and motivated professional with 20 years of experience in manufacturing and customer service. Demonstrated skills in evaluating client eligibility, managing returns, and maintaining high-quality service. Proven ability to collaborate effectively with teams while ensuring efficient operations.
Overview
31
31
years of professional experience
Work History
Elgibility Specialist
Department of Social Services
Mullins
10.2025 - 06.2026
- Evaluated client eligibility for snap assistance programs and services.
- Entered case information into computer system to ensure accurate processing of client applications.
- Conducted phone interviews to gather client information.
- Contacted clients to confirm necessary information and clarify details.
- Approve, decline, close or deny services for clients.
- Collaborated with interdisciplinary teams to address client needs effectively.
- Documented client interactions and case statuses to support effective case management.
Caregiver/Teacher
Pee Dee Action Partnership
Florence
04.2021 - 10.2025
- Designed engaging lesson plans for infants and toddlers to promote early development.
- Facilitated daily activities that encourage social and emotional growth in young children.
- Coordinated daily schedules to ensure smooth transitions between activities and routines.
- Implemented effective classroom management techniques to ensure safety at all times.
- Facilitated social interactions between peers within the classroom setting.
- Read stories to children and taught painting, drawing, and crafts.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Integrated technology into lesson plans.
Customer Service Rep, Distribution Operator
QVC
Florence
10.2007 - 10.2007
- Process customer returns on computer
- Correct errors made by returns processors
- Product search unidentified items
- Place worthy product back into inventory
- Prepare daily paperwork
- Communicate with colleagues throughout the day
Unit Secretary
Marion Medical
Marion
06.2007 - 08.2007
- Filed paperwork
- Processed information into computers
- Answered phones
- Assisted customers
- Assisted patients
- Corresponded with Doctors and nurses
- Operated copier
- Maintained work area
Machine Operator
AVM
Marion
11.1995 - 03.2007
- Operate various machines
- Stop or report malfunctions to a supervisor
- Start machine by engaging controls
- Inspect and remove defective products and package material
- Prepare daily paperwork
- Have trained new employees when needed
- A floater when needed.
Education
Bachelor of Science - Sociology
Coker College
Hartsville, SC10-2014
High School Diploma -
Mullins High
Mullins, SC06-1987
Associate of Science - Human Services/Early Childhood
Florence Darlington Technical College
Florence, SCSkills
- Active Listening
- Early Childhood
- Customer Service
- Returns Processor
- Basic Computer
- Time Management
- Human Services
- Critical Thinking
- Sociology
- Data entry
- Case management
- Decision-making
- Microsoft Office Suite
- Multitasking and organization
Timeline
Elgibility Specialist
Department of Social Services
10.2025 - 06.2026
Caregiver/Teacher
Pee Dee Action Partnership
04.2021 - 10.2025
Customer Service Rep, Distribution Operator
QVC
10.2007 - 10.2007
Unit Secretary
Marion Medical
06.2007 - 08.2007
Machine Operator
AVM
11.1995 - 03.2007
Bachelor of Science - Sociology
Coker College
High School Diploma -
Mullins High
Associate of Science - Human Services/Early Childhood
Florence Darlington Technical College