MARY O’KEEFFE
Greenville,WI
Summary
Strategic, detail-driven Operations and Client Services Leader with 20+ years of experience supporting complex projects across exhibits, logistics, manufacturing, and service-based industries. Adept at managing day-to-day office flow, supporting staff, and handling sensitive internal communications. Experienced in HR support, applicant screening, onboarding, and personnel-related matters. Known for translating ambiguous requirements into clear scopes, coordinating multi-vendor workflows, and protecting margins through accurate quoting and disciplined project oversight. A proven SAP power user who trains cross-functional teams and develops training documentation to improve organizational efficiency.
Overview
37
37
years of professional experience
Work History
Sales Executive
Kentwool
Pickens, SC
07.2024 - 10.2025
- Managed high-value accounts and strengthened relationships with country clubs and specialty golf clients.
- Represented the brand at the annual PGA Show, elevating visibility and product awareness.
- Generated new business through proactive outreach, cold calling, and targeted follow-up.
- Delivered tailored product solutions and maintained consistent communication to drive retention.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Trained and mentored junior sales staff to enhance team performance and productivity.
- Presented product solutions to clients, addressing specific needs and enhancing satisfaction levels.
Account Manager
Apple Rock Displays
Greensboro, NC
11.2022 - 02.2024
- Managed client expectations, budgets, and timelines throughout the exhibit lifecycle.
- Coordinated show services including shipping, installation, dismantle, and warehouse return.
- Maintained proactive communication with storage clients to ensure readiness for upcoming shows.
- Served as liaison between clients, warehouse teams, and show vendors to maintain project momentum.
- Led contract negotiations, ensuring favorable terms for both clients and company.
- Implemented process improvements that streamlined account management workflows and increased efficiency.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Operations Manager
Unbreakable Leadership
Greenville, SC
10.2021 - 11.2022
- Managed day-to-day office flow, supported staff, and ensured internal requests were handled promptly.
- Assisted HR with applicant screening, hiring support, onboarding, and personnel-related matters.
- Handled sensitive information and served as a key partner in leadership’s internal communications.
- Created RFPs for training venues and coordinated logistics across multiple locations.
- Collaborated with IT to automate internal systems and streamline data flow.
- Delivered weekly sales projections and advised leadership on operational improvements.
- Assisted with collections by contacting customers and vendors regarding outstanding invoices.
- Tracked expenses and supported leadership with annual budget preparation.
Executive Director / VP of Membership
American Home Furnishings Alliance
High Point, NC
08.2014 - 09.2021
- Directed membership growth and retention for national furniture industry partners.
- Managed logistics, vendor coordination, and budgets for annual summits and conferences.
- Supported HR-related onboarding and integration for new staff.
- Built long-term client trust through proactive service and strategic communication.
- Led cross-sell initiatives and expanded business opportunities through referrals and partnerships.
- Managed internal office workflow and supported staff across departments.
Sales Executive
Pura Vida Promotions
Kernersville, NC
07.2011 - 06.2014
Sales Account Manager
Juice That Brand Promotions
Greensboro, NC
08.2006 - 07.2011
National Sales Analyst / Inside Sales Manager / Customer Service Manager
Merz Inc., Merz Pharmaceuticals, LLC, Senator USA
Greensboro, NC
09.2000 - 05.2006
Director of Customer Service / Sales Administration
HAG, Inc.
Greensboro, NC
01.1989 - 09.2000
Education
Bachelor of Arts - Industrial/Organizational Psychology
High Point University
Skills
- Project Scoping & Budget Alignment
- Client Communication & Relationship Management
- KPI Reporting & Financial Oversight
- Freight & Logistics Coordination
- Cross-Functional Team Leadership
- Process Design & Operational Scaling
- HR Support & Onboarding
- Office Workflow & Staff Support
- SAP Power User & Training Development
- Collections & Expense Tracking
- Sales team leadership
- Client development
- Staff management
- Schedule coordination
Timeline
Sales Executive
Kentwool
07.2024 - 10.2025
Account Manager
Apple Rock Displays
11.2022 - 02.2024
Operations Manager
Unbreakable Leadership
10.2021 - 11.2022
Executive Director / VP of Membership
American Home Furnishings Alliance
08.2014 - 09.2021
Sales Executive
Pura Vida Promotions
07.2011 - 06.2014
Sales Account Manager
Juice That Brand Promotions
08.2006 - 07.2011
National Sales Analyst / Inside Sales Manager / Customer Service Manager
Merz Inc., Merz Pharmaceuticals, LLC, Senator USA
09.2000 - 05.2006
Director of Customer Service / Sales Administration
HAG, Inc.
01.1989 - 09.2000
Bachelor of Arts - Industrial/Organizational Psychology
High Point University
COMMUNITY LEADERSHIP
- Hospice and Palliative Care of Greensboro, Volunteer
- Parish, Secretary / Vice President
- Condominium Association, President, Board of Directors
- Mid-Town Rotary, Member