Mary Powell
Hartsville,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CSR position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Help Assistance
Community Help
01.2022 - Current
- Assistance with SSI, Insurance, Medicare and medicaid questions and community based help
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Reviewed files, records and other documents to obtain information to respond to requests.
Teir 2 Customer Service Representative
Recruiting Solutions
09.2020 - 12.2021
- Employed with SC Department of Employment and Workforce remotely to assist claimants that called in and filed or were receiving unemployment benefits and provide information in response to inquiries about filing a claim and resolve issues and answer questions related to unemployment benefits.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service
SC Works Peedee
06.2017 - 02.2020
- Interact with customers to provide information to clients looking for jobs and filing for unemployment benefits also providing help with resumes
- All products and services for Employers and Employees.
- Improved overall productivity by quickly adapting to various interpreting methods and techniques as needed.
- Increased customer loyalty by consistently delivering high-quality interpretation services in a professional manner.
- Managed high call volume efficiently, reducing wait times for customers seeking language assistance.
- Established rapport with clients through attentive listening and clear communication during interpreted conversations.
- Maintained and managed customer files and databases.
Looker
We Go Look
03.2015 - 03.2017
- Duties included Inspection of houses, vehicles and all types of heavy duty equipment
- Download reports and pictures to the We Go Look app so that the Company would be sent to contracted Insurance Companies.
Marketing Enrollment Specialist
United Health Care
10.2005 - 07.2011
- Duties include marketing a managed care plan to Medicaid recipients and provide customer service for clients and form new relationships with physicians and hospital services.
INSURANCE SALES AGENTS
United Insurance Co 612
06.2004 - 07.2005
- Duties included running a debit account that comply with $1,500 growth within 1 year of service while selling insurance products.
Family Assessment Specialist
Atlantic Health System
03.2000 - 10.2002
- Duties include screening of at risk families to identifing at risk factors of unstable housing, unemployment, violence, social isolation, depression or major concerns that determines their eligibility for programs available for families at risk.
Education
Some College (No Degree) -
Morris College
Sumter, SCSkills
- Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints
- Customer Relations
- Research
- Analytical Thinking
- Calm Under Pressure
- Relationship Building
- Active Listening
- Good Telephone Etiquette
Training
2 Years of College or a Technical or Vocational School
Timeline
Help Assistance
Community Help
01.2022 - Current
Teir 2 Customer Service Representative
Recruiting Solutions
09.2020 - 12.2021
Customer Service
SC Works Peedee
06.2017 - 02.2020
Looker
We Go Look
03.2015 - 03.2017
Marketing Enrollment Specialist
United Health Care
10.2005 - 07.2011
INSURANCE SALES AGENTS
United Insurance Co 612
06.2004 - 07.2005
Family Assessment Specialist
Atlantic Health System
03.2000 - 10.2002
Some College (No Degree) -
Morris College
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