Mary Stiles

Dispatcher Office Assistant

Spartanburg Regional Medical Center

03.2005 - 05.2023

Assisted in coordinating daily dispatch operations and ensuring timely communication with drivers.
Gathered information from clients over the phone and in person to schedule rides
Billed for Medicaid riders
Reconcile daily money collected from drivers for dial-a-ride clients. Investigate if there were any discrepancies
Conducted daily downloads to import trips from Medicaid office into transportation data base
Reviewed trips from Medicaid to enure trips could be conducted in a timely manner
Scheduled all trips received
Geocoded address of locations for drivers to get clients to appointments in a timely manner
Resolved any issues with incorrect address geocoding
Investigated and replied to any complaints received
Organized files and documentation for easy access and retrieval by team members.
Provided administrative support, including answering phones and responding to inquiries promptly.
Adapted quickly to changing priorities in a fast-paced environment while maintaining focus on key tasks.
Monitored real-time GPS tracking of units in the field to optimize routing efficiency
Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
Advised regarding delays and special circumstances.
Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
Collaborated with multiple departments to ensure seamless coordination of resources
Enhanced customer satisfaction through prompt and accurate communication
Trained and supervised employees on office policies and procedures.