MARY LAFAYETTE
Summerville
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Experienced with administrative support, coordination, and task management. Utilizes excellent organizational skills to improve efficiency and streamline workflows. Track record of fostering effective communication and collaboration within teams.
Highly skilled administrative professional with strong background in supporting program operations. Adept at managing multiple tasks, ensuring effective communication, and maintaining organization. Known for fostering collaborative team environments and driving results. Possesses excellent skills in scheduling, data management, and problem-solving, offering reliability and adaptability to meet evolving needs.
Overview
15
15
years of professional experience
Work History
Adavance Medical Support Assistant
Department of Veterans Affairs
Charleston, SC
02.2024 - Current
- Facilitated patient scheduling and appointment management for efficient clinic operations.
- Managed electronic health record updates to ensure accuracy and compliance with regulations.
- Assisted in patient intake processes, gathering vital information to streamline care delivery.
- Coordinated communication between healthcare teams to enhance patient care continuity.
Line Cook
Bishop Gadsden
Charleston, SC
06.2022 - 02.2024
- Supported kitchen operations by restocking and preparing stations with necessary supplies and equipment.
- Inspected and cleaned food preparation areas and serving areas to ensure safe and sanitary food-handling practices.
- Handled rushes and used slow periods to clean, prep ingredients, and restock supplies.
- Produced consistent dish quality using established recipes and cooking expertise.
- Collaborated with team members to ensure timely meal service during peak hours.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
Assistant Customer Service Manager/Deli Manager
Food Lion
Charleston, South Carolina
09.2017 - 03.2020
- Helped customers feel welcomed, important and appreciated by creating customer-focused environment.
- Uncovered and handled concerns proactively by intentionally engaging with customers.
- Upheld quality control standards through regular monitoring of interactions and coaching customer service team members on optimal approaches.
- Responded expertly to product and service questions based on current and complete knowledge of offerings and company procedures.
Medical Coding and Billing Specialist
Centura College
Charleston, South Carolina
09.2011 - 12.2011
- Coded medical claims to obtain reimbursement from various insurance companies and governmental health programs.
- Utilized correct coding for all insurance policies and state law requirements.
- Reviewed member medical records for providers to verify diagnosis and procedural data.
- Developed and maintained standard auditing policies and procedures.
Education
Diploma -
James Island Charter High School
Charleston, SC06.2006
Bachelor of Science - Psychology
Walden University
Minneapolis, MN11.2027
Skills
- Check-in coordination
- Scheduling
- Social perceptiveness
- Strong communication
- Multitasking
- Performance management
- Problem-solving
- Work planning
- HIPAA compliance
- Medical record assessment
- Detail-oriented
- Adaptable to change
- Patient communication
- Customer service
- Reliable team player
Timeline
Adavance Medical Support Assistant
Department of Veterans Affairs
02.2024 - Current
Line Cook
Bishop Gadsden
06.2022 - 02.2024
Assistant Customer Service Manager/Deli Manager
Food Lion
09.2017 - 03.2020
Medical Coding and Billing Specialist
Centura College
09.2011 - 12.2011
Diploma -
James Island Charter High School
Bachelor of Science - Psychology
Walden University