Mary Tilton
Conway
Summary
Dynamic professional with extensive experience at Metropolitan Insurance Company, excelling in regulatory compliance, contract interpretation & understanding, and risk assessment. Proven expertise in analytical thinking and customer relations, successfully negotiating with regulators and enhancing workflow efficiency.
Overview
30
30
years of professional experience
Work History
Sr. States Filings Specialist
Metropolitan Insurance Company
07.2007 - 08.2017
- Acted as Liaison between the Company Actuary Department & various State Insurance Regulation Departments.
- Support Actuaries with their duties to ensure being compliant with the state.
- Compiled Rate, Rule, and Underwriting guidelines to submit to Insurance Departments.
- Negotiated with Regulator's to have changes approved.
- Implement changes as governed by each states rules, ensuring in full compliance with state.
Personal Lines Underwriter
Metropolitan Insurance Company
01.1998 - 08.2007
- Evaluated personal insurance applications for risk assessment and underwriting decisions.
- Analyzed coverage options to ensure compliance with company guidelines and regulatory standards.
- Collaborated with agents to clarify information and expedite the underwriting process.
- Developed and implemented process improvements to enhance workflow efficiency and accuracy.
Subrogation Claims Representative
Metropolitan Insurance Company
01.1988 - 01.1998
- Managed complex subrogation claims, ensuring adherence to regulatory requirements and company policies.
- Analyzed claim documentation to identify recoverable damages and establish liability effectively.
- Collaborated with legal teams to facilitate negotiations and resolve disputes in a timely manner.
- Developed training materials for new representatives, enhancing onboarding processes and knowledge retention.
Education
Bachelor of Science - Physical Education
University of Rhode Island
Kingston, Rhode Island, RI05-1984
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Timeline
Sr. States Filings Specialist
Metropolitan Insurance Company
07.2007 - 08.2017
Personal Lines Underwriter
Metropolitan Insurance Company
01.1998 - 08.2007
Subrogation Claims Representative
Metropolitan Insurance Company
01.1988 - 01.1998
Bachelor of Science - Physical Education
University of Rhode Island