Summary
Work History
Skills
Timeline
Generic

Matthew Chausse

Hanahan

Summary

Dedicated professional with strong skills in client relationship management and effective communication. Proven ability to coordinate logistics and enhance customer satisfaction in fast-paced environments.

Work History

DoorDash Driver

DoorDash
Charleston
2024 - 2026
  • Delivered food orders efficiently to various locations.
  • Managed multiple orders simultaneously during peak hours.
  • Navigated routes using mobile apps for timely service.
  • Followed safety protocols while handling food and driving.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Maintained vehicle cleanliness and readiness for delivery tasks.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Kept accurate logs of all deliveries and trips.

Catering Manager

Jason's Deli
Charleston
2020 - 2024
  • Managed daily catering operations for diverse client events and gatherings.
  • Communicated effectively with clients to confirm event details and logistics.
  • Developed strong relationships with local vendors for sourcing fresh ingredients.
  • Implemented safety and sanitation protocols to ensure compliance with health regulations.
  • Resolved client concerns promptly to enhance overall satisfaction with catering services.
  • Coordinated delivery times with clients and ensured that all items ordered arrived on time.

Insurance Agent

Independent
Charleston
2014 - 2020
  • Assisted clients in selecting appropriate insurance policies and coverage options.
  • Provided exceptional customer service by addressing client inquiries and concerns.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Educated clients on claims processes and necessary documentation requirements.
  • Maintained accurate client records within the agency management system.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Scheduled appointments and followed up with clients regarding policy renewals.
  • Provided customers with information regarding plan features, pricing, and availability.

Lens Representative

Carl Zeiss Vision
San Diego California
2010 - 2014
  • Grew Zeis Lens use in WalMart Opticals.
  • Conducted trainings on customer benefits for using Zeis Lens products
  • Conducted A.B.O. credit classes on both a store and regional level

Frame Representative

Luxottica
New York
2005 - 2010
  • Successfully launched Polo Brand.
  • Grew Sferoflex Brand
  • Grew Faragamo Brand

Frame Representative

Safilo USA
Portsmouth
2002 - 2005
  • Successfully launched Armani Brand
  • Successfully launched Katespade Brand
  • Grew the Gucci accounts by 33%

Manager for Casco Bay Eyecare

Casco Bay Eyecare
Portland
2000 - 2002
  • Oversaw daily operations and staff scheduling for eyecare services.
  • Trained staff on customer service protocols and office procedures.
  • Coordinated inventory management for medical supplies and eyewear products.
  • Implemented workflow improvements to enhance patient care processes.
  • Led team meetings to discuss goals and address operational challenges.
  • Developed training materials for new employees in eyecare practices.
  • Ensured compliance with healthcare regulations and safety standards.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

Lab Tech

LensCrafters
Peabody
1993 - 2000
  • Maintained equipment calibration and performed regular maintenance checks.
  • Collaborated with team members to ensure safety protocols were followed.

Lab Manager

LensCrafters
Peabody
1993 - 2000
  • Supervised daily lab operations to ensure quality control and efficiency.
  • Trained and mentored staff on lab protocols and safety procedures.
  • Managed inventory of supplies and equipment for optical lab services.
  • Maintained compliance with health and safety regulations in the laboratory environment.

Retail Manager

LensCrafters
Peabody
1993 - 2000
  • Managed daily operations to ensure smooth workflow across all departments.
  • Developed and implemented strategic plans for business growth and efficiency.
  • Oversaw budgeting, forecasting, and financial reporting processes consistently.
  • Coordinated staff training programs to enhance employee skills and performance.
  • Fostered a positive work environment through effective communication and teamwork.
  • Analyzed market trends to inform decision-making and competitive strategies.
  • Maintained compliance with industry regulations and best practices in management.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Skills

  • Route optimization
  • Inventory management
  • Event coordination
  • Client relationship management
  • Compliance management
  • Customer service
  • Effective communication
  • Professionalism

Timeline

DoorDash Driver

DoorDash
2024 - 2026

Catering Manager

Jason's Deli
2020 - 2024

Insurance Agent

Independent
2014 - 2020

Lens Representative

Carl Zeiss Vision
2010 - 2014

Frame Representative

Luxottica
2005 - 2010

Frame Representative

Safilo USA
2002 - 2005

Manager for Casco Bay Eyecare

Casco Bay Eyecare
2000 - 2002

Lab Tech

LensCrafters
1993 - 2000

Lab Manager

LensCrafters
1993 - 2000

Retail Manager

LensCrafters
1993 - 2000

Similar Profiles

CREATE PROFILE
Matthew Chausse