Matthew Files
Spartanburg,SC
Summary
Professional with strong background in managing operations and leading teams to success. Demonstrates expertise in strategic planning, team leadership, and operational efficiency. Known for fostering collaborative environment and adapting to dynamic needs. Skilled in resource management, conflict resolution, and delivering measurable results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Center Manager
FAVOR Upstate
Spartanburg, SC
12.2022 - Current
- Responsible for the growth, budget, and overall culture of the Spartanburg Center.
- Lead the Program Team and ensure delivery of quality recovery support services.
- Provide direct supervision, support, and mentorship to the Program Team.
- Establish and develop Community Partnerships and collaborate with local agencies.
- Represent FAVOR Upstate at community engagement and outreach opportunities.
- Manage all Center based intake, triage and resource brokering support services.
- Accountable for data recording practices (RDP), documentation and social media.
- Oversee all community-based harm reduction and stigma reduction efforts.
- Facilitate CPSS trainings and continued education for staff and community.
- Maintain recovery coaching caseload, facilitate recovery groups, coordinate social events.
- Manage all dynamics of the FAVOR Helpline phone service.
Client Assessment Counselor II
The Phoenix Center
Greenville, SC
08.2022 - 12.2022
- Conducted ADS/BHS screening and assessments on new admissions.
- Recommended placement into services based on ASAM criteria and SUD Diagnosis.
- Provided crisis intervention services to clients as needed.
- Developed person-centered Individualized Treatment Plans along with client input.
- Made referrals to external agencies as deemed appropriate for the identified client.
Executive Director
Independence Farm Inc.
East Sandwich, MA
09.2010 - 05.2022
- Oversaw all licensing, fiscal and programmatic facets of non-profit supported living program for young adults with high-functioning intellectual differences.
- Developed and integrated programmatic guidelines for all clients and professional staff.
- Ensured compliance with all required state policies and procedures necessary for residential vendor license, operation and 501c3 status.
- Fostered relationships with community vendors regarding post-secondary education and employment needs as well as mental health and medical support.
- Championed fundraising efforts to raise over $250K to support the 501c3 mission.
- Served as clientele advocate and Human Rights Officer.
Education
Master of Education - Educational Counseling
Bridgewater State University
Bridgewater, MA01.2008
Bachelor of Arts - Psychology/Communication
Central Connecticut State University
New Britain, CT05.2005
Skills
- Leading teams through growth and change
- Setting team vision and strategy
- Building a healthy, mission-driven culture
- Managing multiple programs and initiatives
- Decision-making and problem-solving under pressure
- Deep understanding of peer support and recovery-oriented systems of care
- Budget, policy, and procedure development
- Public speaking and representing the organization in the community
- Managing budgets and supervising staff
- Building community partnerships across sectors
Certification
- Certified Peer Support Specialist (2023)
- Mental Health First Aid Certificate (2024)
- Stigma Reduction Training - Train the Trainer (2024)
- Professional School Counselor - Massachusetts State Licensure (#433521)
- Professional Residential Licensure to Operate - DDS & Board of Health of MA (2014-2020)
- Human Rights Officer - State of Massachusetts (2019)
- Massachusetts MAP Certification - Medication safety and procedures
- CPI Non-Violent Crisis Intervention Certification
- Certified Head Coach - Special Olympics of Massachusetts
Timeline
Center Manager
FAVOR Upstate
12.2022 - Current
Client Assessment Counselor II
The Phoenix Center
08.2022 - 12.2022
Executive Director
Independence Farm Inc.
09.2010 - 05.2022
Master of Education - Educational Counseling
Bridgewater State University
Bachelor of Arts - Psychology/Communication
Central Connecticut State University
OTHER
- Spartanburg Recovery Coalition
- Spartanburg Behavioral Health Taskforce