Matthew Johnson
Clover
Summary
Dynamic professional with a proven track record at Invisible Fence Brand, excelling in customer service and troubleshooting. Skilled in installation and repair, adept at problem-solving and maintaining high safety standards. Enhanced team performance and customer satisfaction through effective communication and attention to detail.
Overview
15
15
years of professional experience
Work History
Pet Solutions Technician
Invisible Fence Brand
02.2021 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Installed new invisible fence systems.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Optimized system performance thorough testing and analysis.
Installation Technician
Innovative Climate Control
07.2010 - Current
Lead Driver
Bird Rides, Inc.
12.2018 - 02.2020
- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
- Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
- Maintained a clean driving record, adhering to all safety regulations and company policies.
- Effectively managed time-sensitive deliveries, prioritizing tasks based on urgency and importance to client satisfaction.
- Handled complex logistical challenges in high-pressure situations while maintaining professionalism under tight deadlines.
Collision Repair Technician /Facilities Maintenance Supervisor
Body Works Plus
04.2016 - 11.2018
- Repaired surface damage utilizing wide range of systems and methodologies.
- Produced detailed checklist for body shop management team.
- Expertly used wide range of tools for damage repair.
- Worked with cutting-edge computer technology to ensure proper repair and operation of complex computer systems in modern vehicles.
- Collaborated with insurance adjusters, ensuring accurate estimates and smooth claim processes for customers.
- Maintained safety standards by adhering to industry guidelines for proper equipment usage and disposal of hazardous materials.
- Performed various repairs to repair facility including preventative maintenance.
Parts Delivery Driver / Warehouse Worker
Keffer Hyundai
04.2015 - 04.2016
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
- Maintained a well organized warehouse utilizing various inventory management systems
- Assisted in training new Parts Delivery Drivers on company policies, procedures, and safety standards.
- Collaborated with warehouse staff to ensure proper packaging and loading of parts for efficient delivery.
- Increased customer satisfaction by ensuring timely and accurate parts delivery to various locations.
Shift Manager
Lil Caesar's Pizza
12.2012 - 01.2015
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
South Providence School
Waxhaw, NC01-2012
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Communication skills
- Problem-solving
Timeline
Pet Solutions Technician
Invisible Fence Brand
02.2021 - Current
Lead Driver
Bird Rides, Inc.
12.2018 - 02.2020
Collision Repair Technician /Facilities Maintenance Supervisor
Body Works Plus
04.2016 - 11.2018
Parts Delivery Driver / Warehouse Worker
Keffer Hyundai
04.2015 - 04.2016
Shift Manager
Lil Caesar's Pizza
12.2012 - 01.2015
Installation Technician
Innovative Climate Control
07.2010 - Current
High School Diploma -
South Providence School
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