Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Leek

Summerville

Summary

Dynamic leader with a proven track record at IHOP, adept in operations management and team motivation. Excelled in enhancing customer satisfaction and staff development, significantly improving service quality. Skilled in problem-solving and conflict resolution, fostering a positive work environment and driving business growth.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Sonic
12.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Shift Lead

Freddy’s
05.2021 - 12.2021
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

General Manager

Sportsbook at Nexton
01.2021 - 04.2021

General Manager

Ihop
08.2020 - 01.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Assistant Manager

IHOP
03.2018 - 08.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Waiter

IHOP
04.2017 - 03.2018
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

General - General

Ashley Ridge High School
Summerville, SC
05.2015

Skills

  • Problem-solving
  • Team motivation
  • Staff training and development
  • Goal setting
  • Workload management
  • Conflict resolution
  • Team building
  • Operations management
  • Customer rapport

Timeline

Assistant Manager

Sonic
12.2021 - Current

Shift Lead

Freddy’s
05.2021 - 12.2021

General Manager

Sportsbook at Nexton
01.2021 - 04.2021

General Manager

Ihop
08.2020 - 01.2021

Assistant Manager

IHOP
03.2018 - 08.2020

Waiter

IHOP
04.2017 - 03.2018

General - General

Ashley Ridge High School

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Matthew Leek