Matthew J Medes
Myrtle Beach
Summary
Focused customer relations professional skilled in lead generation and customer relationship development. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Exceptional business acumen, office management skills and relationship-building abilities. Decisive and hardworking with active listening and clear communication strengths.
Overview
8
8
years of professional experience
Work History
Real Estate Professional
Coldwell Banker
04.2022 - Current
- Generated leads for sales and rental properties through cold calls and referrals.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Conducted detailed investment analysis, calculations and reports.
- Assess comparables, property value, and condition through research, data, and market trends.
Sales Associate (Customer Experience Specialist)
Best Buy
10.2021 - Current
- Greets, welcomes, and engages with customers in a warm and friendly manner.
- Uses acquired skills and knowledge to recommend products and services to meet customers’ current and future needs.
- Serves as a brand ambassador by bringing your love and passion for the Best Buy brand, customer service, and technology together in service of our customers.
- Assists customers with their sales orders, returns, and exchanges.
- Applies the appropriate knowledge and expertise through ongoing learning and self-development.
- Utilizes available tools to stay current on skills and promotional initiatives.
- Helps execute profitable growth through critical business drive times while supporting our customer obsession.
- Maintains merchandising and ensures their department is clean and well stocked.
- Works in cooperation with their supervisor and associates in other departments.
Firefighter/EMT
Borough Of Barrington
10.2019 - 08.2021
- Fire suppression
- Emergency medical services
- Recruitment and retention
- Apparatus checks and training
- Public relations and fire prevention
- In addition to fire related duties I had supervisor duties that require me to act as a company officer, mentor, train firefighters daily, and perform administrative duties for both fire and EMS divisions. I acted as the union shop steward where I was in charge of creating, negotiating, and finalizing employee contracts.
Emergency Medical Technician
Cooper University Hospital
07.2018 - 03.2020
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
Technical Support Specialist
Bandwave Systems LLC
04.2016 - 09.2016
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Analyzed network issues to identify troubleshooting methods needed for quick remediation.
Education
Bachelor of Arts - General Studies Business Concentration
Rowan University
Glassboro, NJ01.2017
Skills
- Team Leadership
- Compensation Analysis
- Partnership development
- Detail oriented
- Time management
- Contract Negotiating
- Strong organizational skills
- Expert level verbal and written communication ability
- Talent Management
- Candidate and client relations
- Sales expertise
- Data Interpretation
Timeline
Real Estate Professional
Coldwell Banker
04.2022 - Current
Sales Associate (Customer Experience Specialist)
Best Buy
10.2021 - Current
Firefighter/EMT
Borough Of Barrington
10.2019 - 08.2021
Emergency Medical Technician
Cooper University Hospital
07.2018 - 03.2020
Technical Support Specialist
Bandwave Systems LLC
04.2016 - 09.2016
Bachelor of Arts - General Studies Business Concentration
Rowan University
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