Matthew Perry
Greenville,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
20
20
years of professional experience
Work History
General Warehouse Worker
BMG Flooring
01.2006 - Current
- Picking up materials, delivering those materials to installers, or homes
- Operating the forklift and organizing the warehouse, as well as off-loading trucks that come in.
- Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
- Reduced order processing time with accurate picking, packing, and shipping of products to customers.
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
- Operated various warehouse equipment such as forklifts, pallet jacks, and hand trucks to efficiently handle materials.
- Loaded and unloaded delivery vehicles, verifying shipment accuracy for both incoming and outgoing orders.
Sales Associate
Get Weird Smoke Shop
08.2021 - 03.2024
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Jets Pizza-Delivery Driver
Jet's Pizza
01.2018 - 08.2021
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Pizza Delivery Driver
Papa John's Pizza
01.2014 - 01.2017
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Spinx-Cashier
SPINX
01.2012 - 01.2014
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Delivery Driver
Pizza Hut
01.2008 - 01.2010
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Cashier
Pretzelmaker
01.2006 - 01.2007
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Sonic
01.2005 - 06.2005
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
GED -
JL Mann
Greenville, SC01.2009
No Degree -
Hillcrest High School
Greenville01.2007
Skills
- Product Sales
- Inventory Control
- Customer Needs Assessment
- Payment Processing
- Inventory Management
- Complaint Resolution
- Data Entry
- Complaint Handling
- Policy Understanding
- Client Education
- Computer Literacy
Affiliations
- Musician
- Active in the local music community
- I'm putting musician again because I'm in three bands right now, and that takes up most of my free time.
I play music in multiple bands
I play music in three bands, and sometimes tour for them, this gives me good social skills regarding customers since I'm constantly interacting with fans.
Timeline
Sales Associate
Get Weird Smoke Shop
08.2021 - 03.2024
Jets Pizza-Delivery Driver
Jet's Pizza
01.2018 - 08.2021
Pizza Delivery Driver
Papa John's Pizza
01.2014 - 01.2017
Spinx-Cashier
SPINX
01.2012 - 01.2014
Delivery Driver
Pizza Hut
01.2008 - 01.2010
Cashier
Pretzelmaker
01.2006 - 01.2007
General Warehouse Worker
BMG Flooring
01.2006 - Current
Cashier
Sonic
01.2005 - 06.2005
GED -
JL Mann
No Degree -
Hillcrest High School
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