Matthew Ray
Chesterfield,WI
Summary
Dynamic Assistant Manager with over 25 years of experience in retail and construction site leadership, adept at merging operational excellence with effective project supervision. Proven expertise in inventory control, cash management, staff training and scheduling, loss prevention, and implementing customer-focused process improvements that significantly reduce peak-hour wait times. Committed to enhancing operational efficiency and fostering high-performing teams while poised to take on broader managerial responsibilities. Results-driven professional dedicated to achieving organizational goals through strategic leadership and innovative solutions.
Overview
25
25
years of professional experience
Work History
Assistant Manager/Merchandise Manager
Dollar Tree
Bennettsville, SC
07.2025 - Current
- Facilitated daily store operations alongside store manager, emphasizing customer service excellence, inventory control, and proactive loss prevention measures.
- Monitored compliance with organizational policies and legal standards to mitigate risks and ensure operational integrity.
- Oversaw daily sales metrics to identify trends and initiate necessary adjustments.
- Guided new associates through proper operational procedures to enhance team efficiency and compliance.
- Managed comprehensive documentation of employee attendance and payroll to facilitate accurate reporting and compliance.
- Facilitated recruitment, interviewing, and hiring processes for new employees.
- Monitored and verified register transactions and deposits to uphold cash flow integrity.
- Supervised regular inspections and repairs of store displays and signage to maintain optimal presentation standards.
- Managed inventory levels and facilitated timely ordering of merchandise to ensure availability.
- Analyzed peak-hour patterns and executed a queuing strategy that significantly reduced wait times for customers.
- Supervised daily operations to ensure compliance with company policies and procedures.
Assistant Store Manager
Camden Corner Market
Huntington, WV
01.2022 - 03.2025
- Facilitated efficient daily store operations to ensure smooth opening and closing procedures, accurate cash handling, and effective inventory management.
- Ensured store environment remained clean, organized, and adequately stocked to enhance customer experience.
- Maintained and enhanced store presentation standards to optimize customer experience.
- Managed store personnel training, focusing on skills development to achieve superior customer service.
- Managed scheduling and payroll tasks to support timely and accurate financial operations.
- Addressed customer concerns and complaints promptly to enhance overall satisfaction.
- Cultivated an inviting shopping experience to enhance customer satisfaction.
- Oversaw cash handling operations and conducted thorough reconciliations to maintain financial integrity.
- Monitored and adjusted inventory levels to balance supply needs and limit waste effectively.
Site Superintendent
Prestige Luxury Homes
Myrtle Beach, SC
05.2013 - 05.2022
- Directed construction projects to ensure adherence to schedules, specifications, and budgetary constraints.
- Monitored project timelines and prepared progress reports, ensuring timely communication of schedules to clients.
- Supervised on-site activities, coordinating resources and personnel to achieve operational objectives.
- Monitored subcontractor performance and guided subordinate staff to achieve operational objectives.
- Led employee orientation sessions to foster a strong understanding of organizational culture and expectations. Oversaw safety meetings to drive compliance and promote a culture of safety within the workplace.
General Manager
Ocean Park
Myrtle Beach, SC
09.2009 - 06.2012
- Hiring, training, and supervising staff.
- Scheduling and assigning tasks to ensure efficient coverage.
- Conducting performance reviews and evaluations.
- Performing daily inspections to identify and address issues.
- Monitoring and reporting maintenance issues.
- Addressing guest complaints and other issues.
- Tracking operating costs and making adjustments to stay within budget.
- Ensuring compliance with health and safety regulations and hotel policies.
- Developing and implementing procedures and standards.
- Prepare Annual budget.
Warehouse Worker
Coastal Fasteners
Myrtle Beach, SC
04.2007 - 09.2009
- Process, package and ship orders accurately.
- Organize stocks and maintain inventory.
- Inspect products for defects and damages.
- Examine ingoing and outgoing shipments.
- Organize warehouse space Receive, unload and place incoming inventory items appropriately.
- Check, verify and fill customer invoices.
- Abide by all company safety and hygiene regulations.
- Contribute ideas on ways to improve or optimize warehousing procedures.
- Keep warehouse clean and organized daily.
Front Office Manager
Sands Resorts
Myrtle Beach, SC
10.2004 - 04.2007
- Assign tasks and ensure all staff positions are covered for the duration of shift.
- Field complaints and address visitor concerns.
- Answer phone inquiries, direct calls and provide basic information.
- Oversee and manage support staff, receptionists, and security guards.
- Address complaints and requests with quality customer service skills.
- Recruit and train new employees.
- Maintain office equipment such as photocopier, fax machine, etc.
- Monitor front desk and ensure all employees comply with all security procedures for visitors.
- Oversee mail deliveries, packages, and couriers Purchase, track, and invoice office supplies.
- Create, organize, and maintain schedules for all employees.
- Ensure front desk is covered at all times.
- Perform bookkeeping, reservations, and clerical duties.
- Assist in planning company events, meetings, luncheons, and special projects as needed.
Front Desk Manager
South Seas Resort
Myrtle Beach, SC
04.2001 - 10.2004
- Responsible for the running of the front desk by hiring and training all front desk agents and leading by example.
- Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines.
- Assist in the development and monitoring of the budget to provide top quality customer service.
- Schedule the front office staff and supervise workload during shifts.
- Act as liaison between the General Manager and staff.
- Answer phone inquiries, direct calls, and provide basic information.
Skills
- Leadership across retail, construction,hospitality and logistics
- Operational efficiency and process improvement
- Customer service and issue resolution
- Staff development, scheduling, and compliance oversight
- Ability to thrive in fast-paced high-pressure environments
Timeline
Assistant Manager/Merchandise Manager
Dollar Tree
07.2025 - Current
Assistant Store Manager
Camden Corner Market
01.2022 - 03.2025
Site Superintendent
Prestige Luxury Homes
05.2013 - 05.2022
General Manager
Ocean Park
09.2009 - 06.2012
Warehouse Worker
Coastal Fasteners
04.2007 - 09.2009
Front Office Manager
Sands Resorts
10.2004 - 04.2007
Front Desk Manager
South Seas Resort
04.2001 - 10.2004