Matthew Webb
Walhalla
Summary
Detail-oriented Service/Parts Manager with 20 years of experience in automotive, marine, and heavy equipment industries. Specializes in parts and service department oversight, warranty administration, and team leadership. Proven track record in managing budgets, enhancing operational efficiency, and diagnosing/repairing complex systems with multiple manufacturer-specific certifications. Committed to driving quality service and customer satisfaction while leading high-performing teams. Strong background in inventory control, supplier relationship management, and process optimization. Known for flexibility and reliability in addressing evolving needs. Skilled in logistics, procurement, and customer service to consistently deliver impactful results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service/Parts Manager, Warranty Administrator
Brunswick Corporation
04.2022 - Current
- Department oversight for the parts and service department, warranty administration, and vendors for a large marine dealership. Weekly, monthly and quarterly status reporting for both service and parts as well as budget building/tracking for both departments. Performed warranty administration for 6 boat brands across 3 locations. Directly responsible for 2 Technicians and 2 full time lot crew as well as multiple part time seasonal workers.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Identified areas of inefficiency within the departments and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Senior Technician
Ag-Pro Companies
04.2019 - 04.2022
- Primary duties include diagnosis and repair of diesel engines, hydraulic systems, CAN-BUS systems, 12/24/36v traditional electrical systems, and diagnosis and repair of small engines in both 2- and 4-stroke setups. Duties also include using PartsAdvisor for John Deere related parts quoting as well as using Dealerpath to create service and parts inquiries and check and submit warranty tickets. Used proprietary parts quoting software for Stihl, Gravely, Ariens and Honda.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Reduced downtime for critical systems through effective troubleshooting and root-cause analysis.
- Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
Automotive Shop Manager, Senior Technician
ProTune Automotive
04.2017 - 01.2019
- Primary duties included shop oversight and day too day managerial duties. Diagnosis of electrical, mechanical, and hydraulic problems and fixing any faults found as well as higher level diagnostics/repairs of electrical systems including CAN-BUS systems and parts fabrication as needed. Secondary duties include basic maintenance of light vehicles, some larger gasoline powered vehicles, includes oil, tires, brakes, etc. Deal directly with customers, technicians and parts suppliers as needed to provide the best possible option to the customer.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
Business Operations Manager
CNE, LLC
06.2009 - 11.2016
- Responsible for overseeing the day-to-day operations at each job site as well as each employee on site. Worked with homeowners and subcontractors to ensure the quality of work as well as timely completion of work. Ensured that all work completed adhered to current and applicable safety standards, building codes, and zoning regulations. Assisted company owner in the procurement of new business and projects. Worked with suppliers to procure materials as needed. Worked with the owner, suppliers and subcontractors to grow the business beyond set goals.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Mitigated risks through meticulous planning and proactive identification of potential issues in operations.
Education
High School Or Equivalent -
SC Department of Education
Clinton, SC02.2010
Skills
- Skilled in using power tools effectively
- Customer service
- Vehicle Maintenance
- Prioritization and scheduling
- Effective communication
- Transmissions
- Expertise in precision measurement tools
- Industrial maintenance (Less than 1 year)
- Trained in the use of precision measurement tools
- Team leadership
- Diesel Engine Repair (3 years)
- Cash handling
- Supervisor (5 years)
- Ability to read and understand blueprints
- Service department administration
- Automotive Repair (10 years)
- Microsoft Office
- Inventory control
- Bucket Truck Experience
- Dealership experience
- Equipment Repair
- Welding
- Automotive Diagnostics (10 years)
- Invoice processing
- Inventory management
Certification
- Forklift Certification
- Driver's License
- OSHA 10
- CPR Certification
Timeline
Service/Parts Manager, Warranty Administrator
Brunswick Corporation
04.2022 - Current
Senior Technician
Ag-Pro Companies
04.2019 - 04.2022
Automotive Shop Manager, Senior Technician
ProTune Automotive
04.2017 - 01.2019
Business Operations Manager
CNE, LLC
06.2009 - 11.2016
High School Or Equivalent -
SC Department of Education
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