Matthew West

• Processed loan applications and monitored progress from start to finish.
• Negotiated loan terms and conditions with customers to secure best deal.
• Identified opportunities to cross-sell and upsell loan products to customers.
• Developed and maintained relationships with customers, lenders and other third parties.
• Assisted customers with completing loan applications and other paperwork.
• Explained very technical financial information to applicants in easy to understand language.
• Proactively identified solutions for customers experiencing credit issues.

• Trained and mentored new personnel hired to fulfill sales roles.
• Assessed additional needs based on training progress and collaborated with management to meet requirements.

Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.

• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.
• Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.
• Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
• Demonstrated car technology options and available amenities and upgrades for each model.
• Accompanied customers and demonstrated performance features on test drives.
• Qualified and followed-up on potential new customer leads.
• Investigated and resolved customer grievances and escalated issues needing further investigation to appropriate department or management.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Answered telephone and email inquiries from potential customers.