Matthew A Linn
MBBR Linn LLC
Rock Hill
14
years of professional experience
Results-driven operations manager with expertise in enhancing customer satisfaction and loyalty. Proven track record in small business management and effective vendor relations, ready to leverage skills to drive operational efficiency.
Work History
Small Business Owner
4 Years 3 Months- Managed daily operations, ensuring quality customer service and satisfaction.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Interacted well with customers to build connections and nurture relationships.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Operations Manager/Dispatcher
3 Years 3 Months- Streamlined operational workflows to enhance efficiency in moving and storage processes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Dispatch/Data Entry/Claims Specialist
1 Year 10 Months- Processed claims efficiently, ensuring compliance with company policies and industry regulations.
- Reviewed and analyzed claim submissions for accuracy, identifying discrepancies to mitigate risks.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
Assistant Manager
4 Years 11 Months- Supervised daily operations to ensure efficient tire service and customer satisfaction.
- Trained and mentored new staff on company policies and tire installation procedures.
- Implemented inventory management processes, enhancing product availability and reducing waste.
- Analyzed sales data to identify trends and optimize promotional strategies for increased revenue.
Education
High School Diploma
Skills
Small business operations
Planning and execution
Vendor relations
Business marketing
New business launch
Timeline
Small Business Owner
MBBR Linn LLC
04.2022 - CurrentRead More
Operations Manager/Dispatcher
Carey Moving & Storage Allied Van Lines
01.2019 - 04.2022Read More
Dispatch/Data Entry/Claims Specialist
Outlook Flooring
08.2017 - 06.2019Read More
Assistant Manager
Discount Tire Company
02.2012 - 01.2017Read More
Fort Mill High School
High School Diploma
Read More