Summary
Overview
Work History
Education
Skills
Timeline
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Maya Jefferson

Charleston

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience

Work History

Music Producer/Audio Engineer

06.2020 - Current
  • Collaborated with other musicians to create unique arrangements and compositions
  • Developed a diverse repertoire of songs spanning multiple genres
  • Utilized various instruments such as guitar, piano, drums, or saxophone to enhance performances
  • Provided background music for cocktail hours, dinners, or other social gatherings
  • Recorded original music in professional studios using industry-standard equipment and software tools
  • Promoted upcoming gigs through social media platforms like Facebook, Instagram, Twitter etc
  • Scheduled regular practice sessions individually or collectively with bandmates/vocalists/dancers etc
  • Incorporated new technologies (e.g., loop pedals) into live performances for enhanced sound effects
  • Cultivated relationships within the local music community by attending networking events
  • Attended workshops/seminars/conferences related to music theory/composition/recording techniques/etc
  • Demonstrated proficiency in reading sheet music and improvising on the spot
  • Managed social media accounts by regularly updating content and engaging with followers/fans
  • Pursued continuous learning opportunities through private lessons or masterclasses with renowned musicians
  • Maintained instruments/equipment in good condition by performing regular maintenance tasks (e.g., restringing guitars)
  • Collaborated with songwriters/composers/producers to bring their vision to life through instrumental contributions

Lessons Manager

Guitar Center
04.2024 - 07.2025
  • Managed the schedules of 8+ teachers
  • Managed the billing and schedules of 50+ students
  • In charge of marketing the lessons program through fliers/phone and email outreach.
  • Kept upkeep of the entire store including the lesson studios.
  • Planned events every month to increase student count
  • Greeted customers
  • Answered the phones and directed them to the right department
  • Managed and set up local open house events for lessons
  • Assisted in closing and opening drawer count duties
  • Also did sales jobs; processed returns, inventory control, handled money, pitched and sold product
  • Identified areas for process improvement within the lessons department and implemented streamlined procedures that reduced cancellations and increased sign ups

Customer Service Representative

Primerica
01.2024 - 02.2024
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
  • Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
  • Built rapport with customers through active listening, empathy, and personalized interactions
  • Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
  • Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
  • Identified opportunities for process improvement based on common customer inquiries or pain points
  • Upsold additional products or services to customers based on their needs and preferences
  • Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
  • Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
  • Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
  • Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
  • Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence
  • Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely

Sales Associate

Star Beauty
04.2023 - 02.2024
  • Fully interacted with customers; helping them find the right products for themselves/their clients
  • Stocked inventory
  • Handled money
  • Daily upkeep of the store; vacuuming, dusting, cleaning the shelves

Senior Sales Associate

Music & Arts
07.2022 - 03.2023
  • Opening & closing duties; counting the register, making sure the store is presentable before opening.
  • Engaging with customers: initiate sales
  • Processing & managing instrument rentals
  • Setting lesson appointments
  • Making instrument sales/upselling products
  • Efficient with excel spreadsheets
  • Cleaning & vacuuming duties
  • Handling money & operating POS system
  • Key holder
  • Kept control of inventory
  • Used synchrony to perform credit checks for instrument purchases

Cashier/Sales Associate

Pepper Palace
04.2021 - 08.2022
  • Daily tasks:
  • Opening the store
  • Key holder
  • Moving boxes during deliveries
  • Counting the register
  • Closing the store
  • Sweeping/mopping
  • Stocking the shelves
  • Pricing bottles
  • Greeting customers

Manager

Dry clean world
06.2019 - 01.2020
  • -opened and closed the store
  • -hired employees
  • -assisted customers
  • Handled day-to-day operations
  • Recruited new hires by posting job listings
  • Set schedules
  • Assured excellent customer experience at all times
  • Supervised 2 employees
  • Responsible for running dry clean world

Cashier/Sales Associate

Dry clean world
11.2018 - 01.2020
  • -tagging clothes
  • -customer service
  • -basic cleaning (vacuuming and disposing trash)

Camp counselor

Black tie music academy
06.2016 - 08.2016
  • -Taught kids how to play piano and read music
  • -cleaned and sanitized play areas/equipment
  • -supervised children

Education

High School Diploma -

West Ashley High School
Charleston, SC
01.2018

Skills

  • Photography
  • Communication
  • Culinary Experience
  • Supervising experience
  • IOS
  • Front desk/receptionist
  • Training & development
  • Management
  • Microsoft Word
  • Powerpoint
  • Medical terminology
  • Upselling
  • Guest services
  • Cash Handling
  • Restaurant experience
  • Microsoft Word
  • Leadership
  • Google Docs
  • Microsoft Powerpoint
  • Proofreading
  • Marketing
  • Typing (58wpm)
  • POS
  • Food Production
  • Mac OS
  • Team management
  • Recruiting
  • Retail math
  • Catering
  • Food Preparation
  • Inventory management
  • Access
  • Store management
  • Writing skills
  • OpenTable
  • Salesforce
  • Email campaigning
  • Procreate
  • Canva
  • Graphic design
  • Audio production
  • Customer service
  • Retail management
  • Microsoft Excel
  • Microsoft office
  • Sales management
  • Adobe Photoshop
  • Social media management
  • Administrative Experience
  • IT set up
  • Organizational skills
  • Data entry
  • Retail sales

Timeline

Lessons Manager

Guitar Center
04.2024 - 07.2025

Customer Service Representative

Primerica
01.2024 - 02.2024

Sales Associate

Star Beauty
04.2023 - 02.2024

Senior Sales Associate

Music & Arts
07.2022 - 03.2023

Cashier/Sales Associate

Pepper Palace
04.2021 - 08.2022

Music Producer/Audio Engineer

06.2020 - Current

Manager

Dry clean world
06.2019 - 01.2020

Cashier/Sales Associate

Dry clean world
11.2018 - 01.2020

Camp counselor

Black tie music academy
06.2016 - 08.2016

High School Diploma -

West Ashley High School

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Maya Jefferson