MCKENNA GNIOT
Sumter
Summary
Training and Process Specialist, experienced in re-engineering training programs and enhancing operational efficiency. Demonstrating strong leadership, project coordination, and change management skills. Proven track record in mentoring and developing teams, streamlining processes, and fostering professional growth. Has over nine years of customer service experience which has developed extensive interpersonal, written, and digital communication.
Overview
6
6
years of professional experience
Work History
Training and Process Specialist
KI
05.2023 - 03.2025
- Facilitated corporate training programs for Project Coordinators and Order Entry Analysts.
- Re-engineered a two-decade old training program, improving onboarding efficacy and Order Analyst performance.
- Partnered with cross-functional teams to develop and execute process improvements, enhancing overall operational efficiency and interdepartmental communication.
- Maintain and update the Quality Management System (QMS) documentation to ensure compliance with industry standards and regulations.
- Mentored new and existing Project Coordinators, providing continuous education and performance feedback to foster professional growth and operational excellence.
Project and Service Coordinator
KI
09.2022 - 05.2023
- Orchestrated seamless installations and deliveries across Georgia, Alabama, and the Florida panhandle while fostering relationships with internal teams and external partners.
- Provided comprehensive sales and product support to designated team, end users, and dealers, enhancing client satisfaction and driving business growth.
- Consistently exceeded service level agreements, demonstrating commitment to efficiency and excellence in project coordination and service delivery.
Microbiologist
Matrix Sciences
05.2022 - 09.2022
- Conducted microbiological analysis on food and environmental samples, employing PCR and ELISA techniques for precise pathogen detection and confirmation.
- Maintained meticulous documentation and traceability of testing activities, ensuring accuracy in LIMS result entry and adherence to SOPs.
Executive Positions
Zeta Tau Alpha Fraternity
09.2019 - 05.2022
- Documented chapter workflows, thought processes, and bylaws of the Chapter ensuring clear guidelines for current and future members.
- Coordinated volunteer events with Making Strides to raise funds for Breast Cancer Education and Awareness.
- Developed and implemented new member training programs that cover chapter history, bylaws, and values for enhanced organizational understanding.
- Led the successful launch of a new chapter at University of Wisconsin-Madison, onboarding over 100 members and establishing operational processes.
Volleyball Coach
Ashwaubenon High School
08.2019 - 11.2019
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Collaborated with fellow coaches to share best practices, leading to overall program improvement.
- Established a supportive environment that encouraged growth, accountability, sportsmanship among players.
- Created positive and encouraging environment to motivate athletes to give best efforts.
Education
Bachelor of Science - Biology, Minor Microbiology
University of Wisconsin - Oshkosh
05-2022
Skills
- Project Coordination
- Conflict Resolution
- Critical Thinking
- Interpersonal Communication
- Leadership
- Corporate Training
- Change Management
- Customer Service
- Creative and Innovative
- SharePoint Admin
- Salesforce
- AS400
Timeline
Training and Process Specialist
KI
05.2023 - 03.2025
Project and Service Coordinator
KI
09.2022 - 05.2023
Microbiologist
Matrix Sciences
05.2022 - 09.2022
Executive Positions
Zeta Tau Alpha Fraternity
09.2019 - 05.2022
Volleyball Coach
Ashwaubenon High School
08.2019 - 11.2019
Bachelor of Science - Biology, Minor Microbiology
University of Wisconsin - Oshkosh
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