Mckenzie Bryant
Graniteville
Summary
Collaborative, people-first professional with a proven track record of supporting teams, resolving escalations, and driving continuous improvement in a fast-paced, evolving environment. Known as a trusted resource to both leaders and peers, I prioritize strong relationships, knowledge sharing, and operational excellence. I bring a solution-oriented mindset, adaptability, and a commitment to helping teams succeed while delivering an exceptional associate and client experience.
Overview
5
5
years of professional experience
Work History
Project Analyst I & II
ADP
05.2023 - Current
- Facilitate and lead training sessions for MyLife Advisors (MLAs) and leaders to strengthen knowledge, performance, and consistency across teams
- Design, develop, and maintain training content for new and existing processes and technology within the FSO (Field Services Organization) space
- - Partner with SMEs and leadership to assess performance trends, identify knowledge gaps, and recommend targeted training solutions
- Collaborate with Workforce Management (WFM) to support scheduling and ensure training alignment with operational needs
- Serve as a trusted training and process resource for leaders and associates, supporting readiness and adoption of changes
- Partner with cross-functional teams to support project execution, issue resolution, and process improvements that enhance associate and client experience
- Analyze trends, process gaps, and operational impacts, providing recommendations to leadership for continuous improvement
- Act as a backup to Operations PA responsibilities when needed, demonstrating adaptability and leadership readiness
- Promoted from Project Analyst I in September 2025
- Collaborated with cross-functional teams to ensure timely project delivery and alignment with business objectives.
MyLife Specialist & II
ADP
07.2022 - 05.2023
- Provided real-time Tier 2 support to MyLife Advisors via chat and phone regarding payroll, benefits, and HR inquiries
- Handled escalations and complex case reviews, ensuring thorough follow-through and resolution
- Supported new hire debriefs, mentoring, and 1:1 coaching to improve performance and confidence
- Identified and communicated process gaps, partnering with stakeholders to improve associate and employee experience
- Assisted with huddle delivery, content creation, and facilitation of learning bytes
- Acted as manager backup by supporting day-to-day associate needs, coaching, and decision-making
- Launched the “MLA Superstar Spotlight” initiative to recognize excellence and strengthen team morale
MyLife Advisor I & II
ADP
12.2020 - 07.2022
- Assisted employees via phone, email, and app with payroll, benefits, and HR inquiries across multiple systems
- Supported onsite teams to ensure accurate, efficient, and consistent call handling
- Partnered with leadership to review team statistics and inform coaching and performance discussions
- Selected for the MyLife Specialist (Tier 2) internship, providing guidance to team members across multiple sites
- Handled escalations, conducted research on complex issues, and supported peer coaching
- Maintained 92.7 OSAT while fostering a positive and collaborative team environment
Education
High School Diploma -
AIken High School
Aiken06-2015
High School Diploma -
AIken High School
Aiken06-2015
Skills
- Organization
- System Knowledge
- Resourcefulness
- Determination
- Problem Solving Mindset
Timeline
Project Analyst I & II
ADP
05.2023 - Current
MyLife Specialist & II
ADP
07.2022 - 05.2023
MyLife Advisor I & II
ADP
12.2020 - 07.2022
High School Diploma -
AIken High School
High School Diploma -
AIken High School