MCKENZIE GLENN
Pendleton,SC
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
14
14
years of professional experience
Work History
Sales Associate/Co-Owner
Two What Knots
10.2018 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Processed product returns and assisted customers with other selections.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Maintained records related to sales, returns and inventory availability.
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Educated customers on promotions to enhance sales.
Front Desk Manager
Upstate Periodontics And Implantology
09.2021 - 10.2023
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Coordinated with sales department to identify potential leads from incoming inquiries.
- Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
Waitress
Smokin Pig
04.2010 - 04.2020
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Displayed enthusiasm and promoted great service to customers, successfully increasing referrals and walk-in business.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Administrative Assistant
My Fair Maid
02.2018 - 10.2018
- Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Coached new employees on administrative procedures, company policies and performance standards.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Children's Ministry Director
Living Hope Baptist Church
05.2013 - 01.2018
- Skilled with care and specific needs of physically handicapped or disabled children.
- Conducted safety and wellness inspections of facilities and sanitized all toys and surfaces.
- Offered individual attention for children dealing with learning, emotional or home problems.
- Created and maintained safe and nurturing environment for children.
- Vetted all volunteers and interested parties for criminal history or issues risking children.
- Delivered constructive feedback on children to parents and guardians and informed of any disciplinary issues.
- Worked with directors and board members to develop lesson plans and special events for children.
- Evaluated and introduced age-appropriate materials for children and contoured it to lesson plans.
- Prepared, coordinated and distributed information about yearly schedule of activities and classes.
- Directed pre-school, toddler and infant services to provide comprehensive family support.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Nursing
Tri County Technology
Pendleton Early Childhood Education
Anderson University
Anderson, SCSkills
- Problem-solving skills
- Relationship building
- Excellent people skills
- Professional demeanor
Timeline
Front Desk Manager
Upstate Periodontics And Implantology
09.2021 - 10.2023
Sales Associate/Co-Owner
Two What Knots
10.2018 - Current
Administrative Assistant
My Fair Maid
02.2018 - 10.2018
Children's Ministry Director
Living Hope Baptist Church
05.2013 - 01.2018
Waitress
Smokin Pig
04.2010 - 04.2020
Nursing
Tri County Technology
Early Childhood Education
Anderson University
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