McKenzie Glover
Woodruff
Summary
Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles.
Overview
3
3
years of professional experience
Work History
Shift Leader
Arbys Restaurant
Eagle Mountain
01.2023 - Current
- Resolved customer issues through knowledgeable and friendly service, enhancing satisfaction.
- Ensured cleanliness and organization of work areas to comply with safety standards.
- Oversaw inventory levels and restocked supplies efficiently during shifts and on a weekly basis.
- Verified accuracy of cash drawers during opening and closing shifts to prevent discrepancies.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Team Trainer
Port Of Subs Las Vegas
Las Vegas
06.2022 - 01.2023
- Trained new team members on food safety and sanitation protocols to ensure compliance.
- Demonstrated proper equipment usage and maintenance procedures to enhance operational readiness.
- Provided ongoing feedback to staff regarding performance and organization to ensure best practice.
- Recommended strategies for improving team workflow efficiency and productivity.
Education
College and Career Ready Diploma, Weighted GPA 4.5 -
Amplus Academy
Las Vegas, NV05-2022
Skills
- Customer service and support
- Cash handling and inventory management
- Team training and development
- Food safety compliance
- Workflow optimization strategies
- Time management skills
- Safety compliance measures
- Staff scheduling efficiency
- Sales and upselling techniques
References
References available upon request.
Timeline
Shift Leader
Arbys Restaurant
01.2023 - Current
Team Trainer
Port Of Subs Las Vegas
06.2022 - 01.2023
College and Career Ready Diploma, Weighted GPA 4.5 -
Amplus Academy
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