McKenzie Murray
Summerville
Summary
Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use. Hardworking and passionate job seeker with strong organizational skills ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Eye Technician
Eyecare Eyewear Of Summerville
10.2023 - Current
- Improved patient satisfaction by providing thorough eye examinations and detailed explanations of their visual health.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Measured and recorded visual acuity and color vision testing.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Enhanced patient experience with a welcoming demeanor and clear communication during pre-testing procedures.
- Collaborated with optometrists to develop customized treatment plans for patients with specific vision needs.
- Maintained a clean and organized workspace, ensuring proper sterilization of equipment for optimal patient safety.
- Increased clinic efficiency by effectively handling multiple tasks, such as scheduling appointments and managing inventory.
- Delivered accurate diagnostic testing results by closely following established protocols and using advanced ophthalmic equipment.
Front Desk Medical Receptionist
Retina Consultants Of Charleston
01.2019 - 06.2022
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Checked patients in and out and collected payments.
- Assisted with medical coding and billing tasks.
Administrative Assistant
Dorchester County Public Defender's Office
08.2015 - 01.2019
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
Receptionist (Summer Position)
Affordable Plumbing
05.2014 - 08.2014
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for increased office productivity, utilizing effective organizational skills.
- Ensured smooth communication between clients and staff members by promptly relaying messages and coordinating schedules.
- Improved office efficiency by maintaining an organized reception area, filing documents, and managing incoming mail.
- Utilized strong multitasking abilities to handle simultaneous phone calls, emails, and in-person inquiries efficiently.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
Education
No Degree - Nursing
Trident Technical College
Charleston, SC08.2027
High School Diploma -
Summerville High School
Summerville, SC05.2015
Skills
- Examination Room Preparation
- Post-Op Care
- Eye Examination
- Chart Documentation
- Intake Form Processing
- Online Systems
- Information Documentation
- Call Handling
- Compassionate Care
- Sterilizing Procedures
- Scheduling Tests and Procedures
- Teamwork and Collaboration
- Computer Proficiency
Timeline
Eye Technician
Eyecare Eyewear Of Summerville
10.2023 - Current
Front Desk Medical Receptionist
Retina Consultants Of Charleston
01.2019 - 06.2022
Administrative Assistant
Dorchester County Public Defender's Office
08.2015 - 01.2019
Receptionist (Summer Position)
Affordable Plumbing
05.2014 - 08.2014
No Degree - Nursing
Trident Technical College
High School Diploma -
Summerville High School
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