McKenzie Prater
Greenville
Summary
Results-driven customer service representative with over four years of experience in banking. Skilled in complaint resolution, active listening, and team development. Proven ability to improve customer loyalty while efficiently managing transactions and training new staff.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Coastal Carolina National Bank
416 East North Street Greenville, SC 29601
03.2024 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
- Processed account transactions accurately while adhering to bank policies and procedures.
- Assisted in training new team members on teller protocol and daily responsibility.
- Assisted with customer complaints, providing timely solutions all while keeping customers happy.
- Communicated with clients daily to set up accounts, CD's sending wires and overall assistant with all request.
- Reviewed transactions and gave correct approval when needed.
Teller
Coastal Carolina National Bank
416 East North Street Greenville, SC 29601
03.2024 - 09.2024
- Processed customer transactions efficiently and accurately, ensuring compliance with banking policies..
- Getting the correct approvals for transactions and passing clients to bankers and loan officers when needed.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Maintained cash drawer accuracy through diligent balancing and transaction record-keeping.
- Developed strong relationships with clients, increasing and building relationships for the bank.
Lead Teller
Wells Fargo
Spartanburg, SC
03.2021 - 05.2023
- Supervised daily operations to ensure compliance with banking policies and procedures.
- Mentored and trained new tellers on customer service protocols and financial product offerings.
- Facilitated cash handling processes, maintaining accuracy in transactions and balancing cash drawers.
- Implemented process improvements that enhanced efficiency in customer service interactions.
- Communicated with management when issues came and worked to have a solution quickly.
- Provided necessary reviews and approvals for transactions.
Night Manager
Starbucks
Spartanburg, SC
09.2018 - 05.2022
- Supervised operations to ensure smooth service and customer satisfaction.
- Trained and mentored team members on company policies and best practices.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Conducted end-of-day financial reconciliation to maintain accurate cash handling procedures.
- Coordinated staff schedules to align with peak business hours and operational needs.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
Education
Bachelor of Arts - Professional Development Minors: History & English
Spartanburh Methodist College
Spartanburg, SC05-2021
Associate of Arts - History And Phycology
Spartanburg Methoidst College
Spartanburg, SC05-2019
Skills
- Relationship building
- Active listening
- Critical thinking
- Customer service
- Complaint resolution
- Team development
- Team leadership
- Time management
Timeline
Customer Service Representative
Coastal Carolina National Bank
03.2024 - Current
Teller
Coastal Carolina National Bank
03.2024 - 09.2024
Lead Teller
Wells Fargo
03.2021 - 05.2023
Night Manager
Starbucks
09.2018 - 05.2022
Bachelor of Arts - Professional Development Minors: History & English
Spartanburh Methodist College
Associate of Arts - History And Phycology
Spartanburg Methoidst College