McKenzie Tillman

• Answered phone calls and handled bookings.
• Communicated with hotel staff to ensure patron's needs were met.
• Maintained an organized desk area.
• Worked closely with the manager of the hotel to address any objectives.

-Meeting with clients to understand their insurance needs, assess risks, and provide recommendations.

-Selling insurance policies to individuals and businesses, which may include life, health, auto, property, and liability insurance.

-Staying informed about the insurance market and competitors to identify potential clients and understand trends in coverage options.

-Helping clients select appropriate coverage options and customizing policies to fit their specific needs.

-Assisting clients in the claims process by explaining procedures, collecting necessary documentation, and following up on claims status.

-Educating clients about insurance products, coverage limits, policy exclusions, and the importance of having adequate insurance.

-Maintaining accurate records of client information, policy details, and transactions; managing paperwork and documentation related to policies and claims.

-Developing and maintaining relationships with clients to foster trust and ensure ongoing business through renewals and referrals.

-Ensuring compliance with state and federal insurance regulations and company policies.

• Take cash, checks, debit cards and other payment forms.
• Processed deposits, withdrawals, credit card, mortgage, and loan payments.
• Politely answered questions pertaining to customer accounts.
• Prepared specialized types of funds such as cashier checks and money orders.
• Counted cash drawer at the beginning and end of shift.

• #1 in region for mobile and internet selling.
• Sold internet, mobile services, landline, and cable services.
• Communicated professionally and personally with customers to assess needs and develop solutions.
• Reduced fraud risk by verifying check endorsements, customer identification and other required documentation.
• Developed and implemented sales strategies, offers and sells products or services to customers, and identifies new business opportunities.
• Reduced billing via retention offers, addressed billing issues.

• Worked proficiently on assembly line.
• Impeccable team work with coworkers.
• Rotation of stations, receiving materials.

• Kept station clean.
• Engaged customers in pleasant conversation.
• Addressed and solved problems, while operating register, taking payments and processing transactions.

• Observed and enforced operational and safety-related policies to comply with OSHA regulations.
• Communicated, trained and promoted quality standards to team members.
• Assessed team performance to encourage productivity.
• Maintained accurate records to generate reports.
• Counted drawers and followed proper daily cash handling procedures.