Meagan Farr
Fountain Inn
Summary
Professional with strong background in customer service management, prepared for leadership in client relations. Demonstrates keen ability to foster team collaboration and drive results in dynamic environments. Skilled in problem-solving, conflict resolution, and effective communication. Reliable, adaptable, and focused on enhancing customer satisfaction and operational efficiency.
Diligent Desired Position with proven track record in managing customer service teams to enhance client satisfaction and operational efficiency. Demonstrated success in resolving complex customer issues and implementing process improvements. Skilled in leadership and problem-solving.
Overview
15
15
years of professional experience
Work History
Customer Service Representative Manager
Progressive Insurance
02.2024 - Current
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
- Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
- Spearheaded initiatives aimed at improving first-call resolution rates, resulting in higher levels of client satisfaction.
- Implemented feedback loops for continuous improvement of customer support processes and policies.
- Increased customer retention rates through proactive outreach efforts and personalized followups.
- Conducted regular performance reviews, providing constructive feedback and coaching to drive professional growth.
- Championed company values by modeling exceptional customer service skills both internally and externally.
Inbound Sales Representative
Spectrum
07.2019 - 02.2024
- Surpassed targets consistently by demonstrating comprehensive knowledge of sales techniques and strategies with every call
- Fielded high-volume telephone inquiries about mobile, phone, internet, wifi, streaming, and cable products and services
- Offered customers various viable solutions based on high-level knowledge of company offerings and processes combined with expert sales abilities
- Achieved objectives consistently by establishing, developing, and maintaining positive business and customer relationships
- Met inbound customer needs while maintaining strict performance targets
- Updated records with all interactions and customer transactions
- Completed inquiries and followed up with customers to share findings and offer solutions
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
Telephone Banking Specialist
TD Bank
09.2018 - 07.2019
- Restored accurate account balances based on knowledgeable reviews of histories and current documentation
- Met revenue targets by smoothly cross-selling products to customers
- Processed all types of transactions for customers, including deposits and withdrawals, wire transfers, and stop payments
- Compiled fully with strict internal and Bank Secrecy Act standards
- Reduced burden on personnel by advocating for online and mobile banking applications, educating customers on ways to use and benefit from technologies
- Maximized customer satisfaction and increased sales opportunities with relationship-driven strategies
- Resolved issues based on thorough investigations of concerns
Catering Specialist/ 'to go specialist'/ waitress
Olive Garden
05.2014 - 05.2018
- Minimized catering errors by confirming order details and following up on questions
- Maintained warm and professional demeanor while welcoming and directing event attendees to designated tables or venue areas
- Adhered closely to health and safety regulations when handling food and beverages
- Supported smooth execution of each event by gathering and transporting food and supplies to and from event locations
- Delivered appetizing foods by prepping and plating items attractively
- Stayed on top of demands by keeping adequate stock of food items, utensils, and beverages for catering needs
Neighborhood Expert
Applebee's
09.2012 - 05.2014
- Enhanced customer satisfaction with fast, knowledgeable food service
- Stayed busy during slow work periods, frequently handling back of house work and training
- Served customers by going above-and-beyond to offer exceptional support for all needs
Crew trainer
McDonald's
02.2010 - 08.2012
- Monitored and helping lead new employees to success
- Satisfied customers with efficient, knowledgeable service from well-trained team members
- Developed efficient and practical employee onboarding processes to streamline procedures
- Drove top-quality team performance through incentive programs and periodic awards
Education
High School Diploma -
Fire Side Academy
Greenville, SC08.2010
Skills
- Service solution development
- High-energy sales tactics
- Inbound call management
- Workforce planning
- Complaint handling
- Customer satisfaction measurement
- Call center management
Timeline
Customer Service Representative Manager
Progressive Insurance
02.2024 - Current
Inbound Sales Representative
Spectrum
07.2019 - 02.2024
Telephone Banking Specialist
TD Bank
09.2018 - 07.2019
Catering Specialist/ 'to go specialist'/ waitress
Olive Garden
05.2014 - 05.2018
Neighborhood Expert
Applebee's
09.2012 - 05.2014
Crew trainer
McDonald's
02.2010 - 08.2012
High School Diploma -
Fire Side Academy
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